Professional Services Lead Technical Consultant

Apogee Corporation; Canterbury; On-site; GBP 70,000 - 100,000; Full time

Job summary

Apogee Corporation is seeking a Senior Professional Services Lead Technical Consultant to drive complex enterprise deployments and shape best practices. You will own technically challenging customer implementations, provide escalation leadership and guide junior consultants in a field-based role across the UK.

Key focus areas include managed print, document management, digital transformation and business automation, with deployments in Microsoft Azure and cloud environments.

Job description

Professional Services Lead Technical Consultant

Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.

We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break.

JOB DETAILS

Are you an experienced Technical Consultant who enjoys solving complex problems, leading enterprise deployments and helping others develop their technical capability?

We are looking for a Professional Services Lead Technical Consultant to join Apogee’s Professional Services team.

This is a senior, hands-on technical role where you will take the lead on complex and strategic customer implementations, provide expertise during high-profile escalations, and help shape the standards and best practices used across the wider technical team.

You will work across managed print, document management, intelligent scanning, digital transformation and business automation solutions, including deployments within Microsoft Azure and cloud-based environments.

What you will be doing

• Lead the installation and deployment of complex software solutions across strategic and enterprise customers
• Deliver solutions across a variety of customer IT environments, including Microsoft Azure and cloud infrastructure
• Take technical ownership of complex implementations and escalations through to resolution
• Support Technical Consultants and Engineers through coaching, training and technical guidance
• Help develop technical capability across the team, ensuring skills and relevant certifications remain current
• Work with senior customer stakeholders during major implementations, changes and high-profile escalations
• Build and maintain strong technical relationships with software and technology vendors
• Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction
• Work closely with Sales, Service, Account Management and other technical teams throughout the customer journey
• Provide clear and timely communication to customers and internal stakeholders during implementations, incidents and planned changes
• Support the pre-sales process by providing technical expertise on complex customer requirements
• Identify opportunities to improve the profitability and efficiency of Professional Services delivery

This is a field-based role, with regular travel to customer sites across the UK and occasional travel to our offices in Maidstone, London, Lincoln, Warrington and Bristol for meetings. Typical working hours are Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.

SKILLS AND EXPERIENCE REQUIRED

You will have strong technical consulting experience and be comfortable taking ownership of complex customer environments.

Ideally, you will bring:

• Experience delivering large-scale or enterprise software implementations
• Strong knowledge of IT infrastructure, Microsoft Azure and cloud environments
• Experience within managed print services, document management, intelligent scanning or digital workflow solutions
• A background in digital transformation or business automation
• Experience supporting complex technical escalations
• Confidence working directly with senior customer stakeholders
• Knowledge of pre-sales and the wider sales cycle
• Experience coaching, mentoring or developing technical colleagues
• An understanding of change management within customer environments
• A proactive approach to problem solving, continuous improvement and customer service

Above all, you will be someone who enjoys combining deep technical expertise with customer-facing consultancy - solving difficult problems, improving the way things are done and helping others succeed.

We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

ENHANCED DBS:
This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

SC CLEARANCE:

For this role, you will be required to obtain SC Clearance -which includes a basic criminal record check. For more information about security clearance levels and the SC vetting process, please refer to the relevant guidance available on the GOV.UK website.