Professional Services engineer

VAST Data, Inc.; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

VAST Data is seeking a Professional Services Engineer in London to deliver pristine first experiences at customer sites. You will install, configure, test, and troubleshoot the VAST Data solution across install bases, handling hardware rack, stack, cabling, and software installations, with expansions and occasional break-fix requests.

You are highly technical, calm under pressure, and able to train partners and customers. Travel up to 75% and base near a major airport are required.

Qualifications

• 5+ years in a technical role with storage expertise.
• Experience designing storage solutions in complex environments.
• Strong customer-service and communication skills.

Responsibilities

• Install, configure, test, and troubleshoot storage solutions at customer sites.
• Collaborate with internal teams on product development and process improvements.
• Stay current on AI storage trends and VAST software releases.
• Lead onsite activities including rack, cabling, and expansions.

Skills

Storage technologies

SAN/NAS/DAS

Linux CLI

VMware

Docker

Networking

Customer service

Problem solving

Project management

Tools

VMware

Docker

Job description

Professional Services engineer

• Customer Support
• London
• Intermediate
• Full-time

Description

Professional Services Engineer, London

VAST Data is looking for a Professional Services Engineer to join our growing team!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

“VAST's data management vision is the future of the market.” - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills and experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.

Location: London, UK

Summary

As a Professional Services Engineer (PSE), you will be responsible for delivering a "pristine first experience of VAST" through your technical expertise and willingness to complete onsite activities across our install base, including hardware rack, stack, cable and label, VAST software installation, cluster relocation, expansions, and the occasional break-fix request.

Combined with being highly technical, you are calm under pressure, highly communicative, detail-oriented, and able to assess and resolve unexpected issues that may arise. You are seen as the process owner for field activities, contributing your expertise to training and runbooks to enable VAST partners, as well as VAST Customer Support.

Key Responsibilities

• Install, configure, test, and troubleshoot the VAST Data solution in customer environments, ensuring it is fully operational and meets performance standards.
• Collaborate with internal teams to provide input on product development and process improvement.
• Maintain up-to-date knowledge of industry trends, emerging technologies and best practices related to AI and storage.
• Stay current and knowledgeable of the latest VAST software releases.

What You'll Bring

• 5+ years of experience in a similar technical role, with expertise in data storage technologies such as SAN, NAS, DAS, and cloud storage.
• 2+ years minimum of Linux CLI experience.
• Demonstrated experience in designing and implementing data storage solutions in complex environments.
• Familiarity with virtualization and containerization technologies, including VMware and Docker.
• Familiarity with networking, switch configuration and troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong customer service skills, with the ability to work collaboratively with customers and internal teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to safely lift 30-40 kg (65-90 lbs).
• Travel: up to 75%. Must be based near a major international airport.