Professional Services Coordinator

Job Title – Professional Services Co-ordinator (Staff Scheduler)

Location – Cumbernauld

As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.

The role of Professional Services Co-ordinator is a key hire for Optical Express, the team ensures our professional staff are appropriately scheduled in line with business and patient demands.

The main aspects of the role:

• Maintaining the Optometrist database
• Ensuring full optimisation of the Optometrists within the region
• Ensure holidays are approved in a timely manner
• Assisting client relationship management with the Self Employed Optometrist network to ensure ability to fill gaps at short notice
• Regular communication to the regional team to ensure optimisation of the Optometrists
• Commercially minded with a common sense, pro-active and flexible approach to work
• Excellent knowledge of Microsoft Office including Word, Excel and Outlook
• General administration
• Communicate effectively with senior Managers and qualified professional healthcare providers

What we need from you:

• A willing to learn attitude
• Excellent organisational skills
• Meticulous attention to detail
• The skills to juggle many competing tasks simultaneously
• Computer literate and quick learner
• Enjoy networking and be able to communicate effectively with senior level Managers and qualified professional healthcare providers
• Successful candidate would need to have excellent communication skills and be able to work on their own initiative as well as part of a team.
• Saturday cover (1 in 3) is essential to the role.

What’s in it for you?

• Free or discounted optical products/procedures