Professional Services Consultant

The Professional Services Consultant is either office based or working remotely providing service delivery support for Vonage customers. Either working on your own projects or part of a wider project team, the PS Consultant will deliver exceptional levels of service to our customers.

Working within the Professional Services department, the PS Consultant owns the full end-to-end delivery of their projects. This includes design sessions with customers where the Consultant will need to provide best practice advice on how to get the most value out of the Vonage solution. PS Consultants will also need to build the technical solution, test the build and provide training to customers in a number of formats (Face to Face, remote, Classroom training etc).

PS Consultants also provide day to day advice, guidance and governance for projects run through our Partner Ecosystem. They will have opportunities to work with many different businesses of all different types and industries, learning how to quickly assess a customer requirement and deliver a solution design to high satisfaction.

Strategic

• Deliver projects on time and within scope
• Deliver within allocated project time
• Project tracking and time management

Operational

• Project management of implementations on client site and remote Integration with clients existing Salesforce service (or other CRM’s)
• Training for new and existing users
• Assisting with presentations and trade shows
• Providing best practice to customers on Contact Centres

Financial

• Awareness of project commercials
• Expenses recharged to clients where appropriate

People

• Assist other team members and wider departments
• Knowledge share within team and externally

Qualifications, Skills and Knowledge

Desired Qualifications

• Foundation Project Management accreditation
• Salesforce ADM 201

Desired Experience

• CCaaS 1-2 Years Technical Experience
• Contact Centre (Customer Service/Inside Sales) experience.
• Business Analysis 1-2 Years Experience
• Presentation skills

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.