Professional Services Consultant

JR United Kingdom; Derby; Remote; GBP 75,000 - 85,000; Full time

Job summary

A leading SaaS organization in the UK seeks a Professional Services Consultant to enhance client relationships through tailored solutions and technical expertise. This role involves pre-sales activities, API integration guidance, and collaboration within a growing team, making it ideal for tech-savvy professionals seeking impactful positions.

Qualifications

• Experience as a Professional Services or Pre-Sales Consultant in a SaaS environment.
• Strong skills in communicating technical concepts to non-technical audiences.
• Ability to design tailored software solutions and understand API principles.

Responsibilities

• Act as a pre-sales consultant, understanding client business requirements.
• Deliver tailored product demos and guide clients through API integrations.
• Collaborate with internal teams to align proposed solutions.

Skills

Customer-facing skills

API integration knowledge

Job description

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We’re partnered with a scaling SaaS organisation on a mission to enhance quality across its cloud-first platform. With major investments in automation, Azure-based infrastructure, and .NET-driven development, they’re now looking for a customer-facing Professional Services Consultant with strong experience in pre-sales and SaaS-based solution delivery.

Location: UK-based (Remote with occasional travel)

Salary: £75k – £85k + Annual Bonus (based on company performance)

Notice Period: Ideally 1 month (3 months less preferred)

This is a strategic, client-facing position where you’ll help customers identify, design, and implement solutions using a custom suite of applications. The role is very organic, due to an internal promotion, and you'll be stepping into a close-knit, collaborative team. As part of a growing Professional Services function, you’ll work closely with prospects and clients, as well as internal stakeholders, to ensure a successful technical engagement from pre-sales through to implementation.

Key Responsibilities:

• Act as a pre-sales consultant, engaging with prospects to understand business requirements and demonstrate the value of the brand’s SaaS solutions.
• Deliver compelling, technically-focused product demos tailored to client needs.
• Guide clients through API integration options (note: no hands-on coding required).
• Support customers in identifying and designing solutions using existing APIs or assist in shaping requirements for new integrations.
• Collaborate with internal technical and product teams to ensure feasibility and alignment of proposed solutions.
• Build strong relationships with client stakeholders to foster trust and support long-term partnerships.
• Work alongside the Professional Services Consultant team

What You’ll Learn:

• Full training and shadowing provided during the first 6 weeks.
• You’ll upskill in the brand’s custom applications with no deep technical background needed, but strong application knowledge preferred.
• Training will also include learning relevant practices, processes, and legal considerations.

Who We’re Looking For:

• Previous experience in a Professional Services or Pre-Sales Consultant role within a SaaS environment.
• Strong customer-facing skills with the ability to communicate technical concepts clearly to non-technical audiences.
• Familiarity with API integration principles - you know how APIs work and where they fit, even if you’re not writing code.
• Demonstrated ability to understand and deliver tailored software solutions to meet client needs.
• Able to work autonomously and collaboratively across departments.
• Comfortable working across time zones and managing priorities across multiple regions.

This is a fantastic opportunity to step into a strategic, client-facing role at the heart of a fast-scaling SaaS company that’s reshaping quality. If you're a tech-savvy consultant who thrives in pre-sales conversations, understands the SaaS delivery lifecycle, and enjoys solving real-world client challenges without deep hands-on coding, this role was built with you in mind.