Professional Lines Claims Handler

Arch Capital Group; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

Arch Capital Group is seeking a Claims Handler to manage Professional Indemnity and Cyber claims in the UK. The role requires strong technical expertise, effective communication, and experience in the insurance market to ensure a high level of service. Ideal candidates will have relevant qualifications and a strategic approach to claims management.

Qualifications

• Minimum 3-5 years’ experience in insurance claims role.
• Fair understanding of UK law; US law knowledge advantageous.

Responsibilities

• Handle claims for Arch Insurance policies with technical leadership.
• Manage relationships with brokers and external service providers.
• Deliver accurate reports and audit compliance.

Skills

Technical knowledge of Professional Lines business

Knowledge of Cyber

Good report writing skills

Ability to communicate at all levels

Strong influencing and decision making

Strategically minded

Excellent IT Skills

Education

Minimum of 5x A-C GCSE grades

A-levels or degree

Progression towards CII

Job description

Social network you want to login/join with:

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

The responsibility of a Claims Handler at Arch Insurance Company (Europe) Limited relates to all Professional Indemnity and Cyber claims generated by Arch managed syndicates and company platforms in the U.K, with additional exposure in the U.S and EMEA regions.
Duties include but are not limited to the following:

• Handle claims associated with Arch Insurance (Europe) Ltd policies.
• Provide technical leadership to the rest of the London market on lead files.
• Responsible for the delivery of a high level claims service. This involves regular communication with claims manager and underwriters.
• Assist underwriters in the implementation of their overall underwriting strategy.
• Represent Professional Lines/Cyber claims at events, client meetings, broker meetings and Arch internal meetings (when required).
• Manage service providers involved in the claims function on a day to day basis
• Assist in the manging of TPA’s including annual audits.
• Assist in aspects of coverage and potential recovery.

Key Responsibilities

1. Technical Expertise
• Adhere to the Arch Insurance (Europe) Ltd reserving philosophy and ensuring claims are reserved in a consistent and accurate manner.
• Responsibility for handling losses within handler’s authority levels.
• Deliver concise, clear and accurate reports, such as Large Loss and Risk Alert Reports.
• Deliver concise, clear and accurate Audit reports for compliance purposes.
2. Manage external service providers
• Manage relationships with brokers, Insureds, Coverholders and third party providers.
• Feedback on the performance of technical experts i.e., lawyers and loss adjusters and ensuring adherence to SLA’s
• Feedback on the performance of TPA’s
• Audit of TPA’s
3. Claims Strategy & Market Leadership
• Involved in the delivery of the department's business goals and objectives.
• Representing Arch Insurance (Europe) Ltd in the London market, for both Lloyd’s and company platforms.
• Where Arch are agreement party, act as a market lead including strategy planning, managing market calls/meetings and the demands/expectations of market followers
• Delivery of claims tasks and projects outside day-to-day workflow
• Contribute to improving claims processes and procedures as necessary

Role Requirements

• Good technical knowledge of Professional Lines business
• Knowledge of Cyber would be advantageous.
• Fair understanding of UK law.
• Experience of US law and insurance regulations in various jurisdictions would be advantageous.
• Broad understanding of coverage issues/policy interpretation
• Good report writing skills
• Ability to communicate confidently at the highest levels across all areas of an organisation.
• Strategically minded.
• Results and service focussed.
• Strong influencing and decision making
• Ability to prioritise, multi-task and be organised.
• Ability to use own initiative or seek guidance as appropriate.
• Excellent IT Skills

Qualifications

• Minimum of 5x A-C GCSE grades, A-levels or degree.
• Progression towards CII would be advantageous.

Experience

• Insurance claims Industry experience.
• Minimum 3-5 years’ experience in a similar role and the Insurance Market, which can be either company or Lloyd’s platforms.

#ArchInsuranceInternational

14101 Arch Europe Insurance Services Ltd

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role purpose

The responsibility of a Claims Handler at Arch Insurance Company (Europe) Limited relates to all Professional Indemnity and Cyber claims generated by Arch managed syndicates and company platforms in the U.K, with additional exposure in the U.S and EMEA regions.
Duties include but are not limited to the following:

• Handle claims associated with Arch Insurance (Europe) Ltd policies.
• Provide technical leadership to the rest of the London market on lead files.
• Responsible for the delivery of a high level claims service. This involves regular communication with claims manager and underwriters.
• Assist underwriters in the implementation of their overall underwriting strategy.
• Represent Professional Lines/Cyber claims at events, client meetings, broker meetings and Arch internal meetings (when required).
• Manage service providers involved in the claims function on a day to day basis
• Assist in the manging of TPA’s including annual audits.
• Assist in aspects of coverage and potential recovery.

Key Responsibilities

1. Technical Expertise
• Adhere to the Arch Insurance (Europe) Ltd reserving philosophy and ensuring claims are reserved in a consistent and accurate manner.
• Responsibility for handling losses within handler’s authority levels.
• Deliver concise, clear and accurate reports, such as Large Loss and Risk Alert Reports.
• Deliver concise, clear and accurate Audit reports for compliance purposes.
2. Manage external service providers
• Manage relationships with brokers, Insureds, Coverholders and third party providers.
• Feedback on the performance of technical experts i.e., lawyers and loss adjusters and ensuring adherence to SLA’s
• Feedback on the performance of TPA’s
• Audit of TPA’s
3. Claims Strategy & Market Leadership
• Involved in the delivery of the department's business goals and objectives.
• Representing Arch Insurance (Europe) Ltd in the London market, for both Lloyd’s and company platforms.
• Where Arch are agreement party, act as a market lead including strategy planning, managing market calls/meetings and the demands/expectations of market followers
• Delivery of claims tasks and projects outside day-to-day workflow
• Contribute to improving claims processes and procedures as necessary

Role Requirements

Skills / Competencies

• Good technical knowledge of Professional Lines business
• Knowledge of Cyber would be advantageous.
• Fair understanding of UK law.
• Experience of US law and insurance regulations in various jurisdictions would be advantageous.
• Broad understanding of coverage issues/policy interpretation
• Good report writing skills
• Ability to communicate confidently at the highest levels across all areas of an organisation.
• Strategically minded.
• Results and service focussed.
• Strong influencing and decision making
• Ability to prioritise, multi-task and be organised.
• Ability to use own initiative or seek guidance as appropriate.
• Excellent IT Skills

Qualifications

• Minimum of 5x A-C GCSE grades, A-levels or degree.
• Progression towards CII would be advantageous.

Experience

• Insurance claims Industry experience.
• Minimum 3-5 years’ experience in a similar role and the Insurance Market, which can be either company or Lloyd’s platforms.

#ArchInsuranceInternational

14101 Arch Europe Insurance Services Ltd