Professional Indemnity Claims Specialist

IDEX Consulting; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

IDEX Consulting in London is seeking a dedicated professional to manage a portfolio of Professional Indemnity (PI) claims from notification through to settlement. The role requires strong technical knowledge of PI claims, excellent customer service, and the ability to handle a caseload efficiently while maintaining a commercial focus.

You will work closely with clients, solicitors, brokers, loss adjusters and other service providers to ensure effective claims handling in line with policy covers

Qualifications

• Experience handling Professional Indemnity claims is essential.
• Strong technical knowledge of Professional Indemnity insurance and claims handling principles and processes.
• Strong understanding of PI policy coverage, professional negligence, legal liability and quantum assessment.
• Experience dealing with solicitors and other professional advisers in relation to complex claims.

Responsibilities

• Manage a portfolio of Professional Indemnity claims from notification through to settlement.
• Assist in handling Property, Travel and other claims when required.
• Refer claims outside individual handling authority in accordance with referral requirements.
• Investigate claims thoroughly, gathering all necessary information and evidence.
• Assess coverage, policy response, legal liability and quantum.
• Consider allegations of professional negligence, breach of duty and other circumstances relevant to PI claims.
• Liaise with clients, solicitors, brokers, third parties and other service providers to ensure effective claims handling and appropriate outcomes.
• Negotiate settlements and take appropriate action to mitigate potential losses.
• Ensure claims are handled promptly and to a high standard and in accordance with claims handling procedures, internal policies, guidelines and regulatory requirements.
• Ensure claim reserves are regularly reviewed and accurately maintained.
• Maintain accurate and up-to-date records of all claims activity within internal systems.
• Provide exceptional customer service, keeping clients informed throughout the claims process through to conclusion.
• Support the wider claims team and contribute to process improvements.
• Work closely with all parts of the business, including underwriting, risk management, accounts, IT and marketing, to ensure a high level of service is delivered.
• Participate in meetings with clients, solicitors and service providers to discuss claim-related issues and prepare any documentation required.
• Assist in ensuring that service providers deliver a high-quality, cost-effective service by monitoring performance, quality and cost.
• Fully participate in individual and shared project work and assignments as required.
• Contribute to company publications, including newsletters and technical bulletins, where required.
• Undertake other tasks as reasonably required.

Skills

PI claims experience

Insurance knowledge

Policy coverage understanding

Communication skills

Client liaison

Negotiation

Time management

ACII preferred

Tools

CRM systems

Job description

IDEX Consulting in London is seeking a dedicated professional to manage a portfolio of Professional Indemnity (PI) claims from notification through to settlement. The role requires strong technical knowledge of PI claims, excellent customer service, and the ability to handle a caseload efficiently while maintaining a commercial focus.

You will work closely with clients, solicitors, brokers, loss adjusters and other service providers to ensure effective claims handling in line with policy covers