Professional Education Operations Manager

King's College London; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

King's College London seeks a Professional Education Operations Manager to enhance the administration of professional education courses. This role involves collaboration with faculties and improvement of operations, demanding strong communication and management skills. The successful candidate will play a vital part in delivering high-quality educational experiences to participants.

Qualifications

• Experience in line management or mentoring.
• Knowledge of professional education systems and databases.
• Strong communication skills with non-technical audiences.

Responsibilities

• Ensure smooth operation of professional education courses.
• Collaborate with faculties and central services for process improvements.
• Manage stakeholder relationships effectively.

Skills

Communication

Stakeholder Management

Time Management

Proactive Nature

User-focused Service

Continuous Process Improvement

Tools

Content Management Systems

CRM Databases

Job description

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About us

King's Professional & Executive Development (KPED) is a central directorate and business owner of Professional Education at King's. KPED work with King's faculties to deliver professional education to a wide international and domestic audience, partnering to design, develop and deliver open and bespoke educational programmes in line with King's Vision. Our multimodal programmes include Continuing Professional Development, Executive Education, post-experience degrees and micro-credentials. We are a small, high-powered team in an exciting area of growth and development for King's College London. Our portfolio is growing rapidly and expanding to include opportunities afforded through public tender, international consultancy, and market foresight.

About the role

The Professional Education Operations Manager role sits within the Operations Team. The successful candidate will work closely with the faculties and the wider KPED team to ensure all aspects of the professional education courses run smoothly for both professional participants and the teaching faculty, bringing their expertise, ideas and suggestions to the team to create a world-class programme. They will also work with central service departments to identify and implement improvements to current processes and systems, focused on the needs of the professional education client and participant.

We are looking for an organised and tech-savvy individual with outstanding technical and systems knowledge, as well as communication and stakeholder management skills. They will have an excellent understanding of the needs of professional education participants, as well as ensuring success in a complex operational structure.

The role is primarily based at King's Strand Campus, however the post holder may be required to travel to other locations on occasion and be prepared to attend occasional events in the evening/at weekends. As part of King's trial of hybrid working, all team members can work remotely for part of the week if they wish.

This is a full-time post and you will be offered an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Line management or mentoring experience
2. Knowledge and experience of systems used in professional education or higher education (for example, curriculum management systems, application & payment systems, website and content management systems, and CRMs and other databases)
3. Commitment to continuous process improvement, using own initiative to identify and implement more efficient or effective outcomes
4. Strong understanding of user-focused and, end-to-end service ethos, focused on the needs of the professional education client and participant
5. Strong communication skills and ability to communicate confidently and efficiently to both internal and external contacts, providing explanation of complex procedures and systems to non-technical audience
6. Excellent time management and organisational skills with the ability to work on short-, medium- and long- term projects and conflicting priorities
7. Excellent stakeholder management skills with the ability to work across multiple teams and departments to influence and deliver outcomes successfully
8. A proactive nature with an ability to deal with inefficiencies or risks, using initiative to mitigate them and/or to improve operational effectiveness

Desirable criteria

1. Experience of data reporting and analysis
2. Experience of creating, managing, and publishing digital content via content management systems.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.

We expect interviews to be held on the week commencing 4 August 2025.