Professional Business Support Administrator

The Financial Conduct Authority; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Non-contributory pension (8–12%)

Private healthcare with Bupa

Life assurance at eight times your sal

Volunteer time (35 hours annually)

Flexible benefits scheme

Job summary

The Financial Conduct Authority (FCA) is seeking a Professional Business Support Administrator to support the Payments and Digital Assets directorate. You will help with organising meetings, coordinating diaries, and handling recruitment needs to keep the regulatory function efficient.

You will work with PAs and PBS colleagues to ensure smooth operations, maintain MIDA’s digital pages, and use Word, Excel and PowerPoint to support department tasks.

Qualifications

• Minimum: demonstrable diary management across multiple diaries using Microsoft Outlook.
• Experience with Word, Excel and PowerPoint for administrative tasks.
• Experience in booking rooms and organising travel.
• Sound knowledge of OneNote and MS Office Suite; ability to adapt to new systems quickly.
• Excellent spelling, grammar and written communication skills.
• Ability to work independently, prioritise, and meet tight deadlines with accuracy.
• Discretion with confidential information and ability to build good working relationships.

Responsibilities

• Lead administrative support to the teams, ensuring day-to-day activities run smoothly.
• Manage diaries for multiple managers, organise meetings, room bookings, visitor passes and catering.
• Coordinate joiner/mover/leaver IT requirements and resolve ad hoc issues for managers.
• Collaborate with Heads of Department and Directors' assistants to coordinate administrative activities.
• Keep MIDA Pulse page, organogram, SharePoint and OneNote up to date; use Word, Excel & PowerPoint for tasks.
• Provide recruitment support by liaising with Human Resources and arranging interview slots.

Skills

Diary management

Written communication

Organisational skills

Interpersonal skills

Attention to detail

Tools

Outlook

Word

Excel

PowerPoint

OneNote

SharePoint

Job description

Job title: Professional Business Support Administrator Division: Supervision, Policy & Competition Department: Payments and Digital Assets Salary: National (Edinburgh and Leeds) ranging from £25,000 to £29,000 and London from £27,500 to £32,000 (salary offered will be based on skills and experience) This role is graded as: Professional Support - Corporate

About the FCA and team We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK financial services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).

You will be supporting within the Payments and Digital Assets directorate, liaising across the 5 teams that sit within the Market Interventions – Digital Assets department (MIDA) to support with the efficient operation of a high-profile regulatory function, such as organising meeting invites, setting up team away-days, fulfilling recruitment needs and assisting in team operational tasks. You will liaise closely with other colleagues in similar supporting divisions such as Personal Assistants (PA) and Professional Business Support (PBS) colleagues to ensure the effective running of the department, playing a key role prioritising organisational engagements and playing a key role in helping the FCA deliver outcomes that affect millions of consumers.

Role responsibilities:

• Lead administrative support to the teams, working closely with colleagues to ensure their day-to-day activities run smoothly
• Manage diaries for multiple managers, including organising internal and external meetings for both managers and for team/departmental meetings, including room bookings, visitor passes, and catering, and remaining flexible to short-notice changes, enabling senior leaders to deliver against strategic priorities
• Managing joiner/mover/leaver IT requirements and resolving ad hoc issues or queries on behalf of the managers
• Working alongside local Personal Assistants (to the Heads of Department and the Director) to coordinate the departments administrative activities, including ensuring there is adequate administrative cover, acting as a trusted coordinator across multiple business functions
• Administrative support to the department, including ensuring that MIDA’s Pulse page, organogram, SharePoint and OneNote are kept up to date, and managing other key administrative tasks using Microsoft Word, Excel & PowerPoint
• Providing support with recruitment, including liaising with Human Resources, arranging interview and case study slots

Skills required:

• Minimum: Demonstrable experience of strong diary management across multiple diaries using Microsoft Outlook
• Experience managing key administrative tasks using Microsoft Word, Excel & PowerPoint
• Experience in managing room-booking systems and arranging travel
• Essential: Sound knowledge and confidence using OneNote, MS Office Suite, and the ability to get up to speed quickly with new systems
• Excellent spelling, grammar and written communication skills
• Ability to act on your own initiative, prioritising and working under pressure and to tight deadlines whilst maintaining accuracy
• Flexibility to adapt and react to changing circumstances, reprioritising as necessary
• Ability to handle staff confidential and sensitive data with a high degree of discretion, maintaining confidentiality at all times
• Ability to build good working relationships and networks
• Strong oral communication skills, summarising key issues in a timely fashion

Benefits:

• 25 days annual leave plus bank holidays
• Colleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our Values & Culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support. We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful Information and Timeline

• Job advert close: Wednesday 11th November at 23:59pm
• CV Review/Shortlist: Friday 13th November
• Interviews: 19th – 25th November
• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

At the FCA, we’re creating a fair and more resilient financial system. We’re establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.