Productization Engineer

Markforged (NYSE: MKFG) is reinventing the $1 trillion+ worldwide manufacturing industry so that engineers can build anything they imagine while reducing environmental impact. With the market’s most robust 3D printing hardware, software and material solution, a world-class team, great customers and abundant capital, we’re well placed to continue our growth and innovation.

We are looking for highly motivated engineers with system mindsets and a passion for user experience to join the Productization Engineering team. Productization Engineering is a unique team within the Engineering department with a mission to bring a customer mindset to the detailed technical work being done on a daily basis. We are looking for individuals who are interested in system level product challenges and who enjoy cross-departmental thinking and problem solving. Qualified candidates for this role will find themselves working at the intersection of engineering, operations engineering, operations, product, and customer support teams; extraordinary communication skills are a must. Ideal candidates will exhibit exceptional system thinking and troubleshooting skills, combined with solid fundamental technical skills that demonstrate an understanding of mechanical, electrical, and software engineering.

What will you own?

• Drive the productization process for product lines, ensuring a smooth transition from development to production and customer deployment.
• Champion a customer-centric approach in development activities, focusing on usability, reliability, and supportability.
• Ensure design for serviceability (DFS) is integrated into the productization process.
• Develop processes for product documentation, including installation guides, troubleshooting manuals, and knowledge base articles, in collaboration with technical documentation and customer support teams.
• Act as a key technical resource during product launch and rollout, providing escalation support and resolving complex issues.
• Analyze field data and customer feedback to identify product improvement opportunities and drive corrective actions.
• Manage the design, prototyping, and release of product updates and spare parts, ensuring successful rollout to customers.
• Work collaboratively with different teams to solve system issues.
• Perform other duties and responsibilities as assigned.

What you have:

• Bachelor’s degree in engineering plus 2+ years of related experience.
• Ability to handle multiple tasks in an extremely fast-paced engineering environment.
• Hands-on experience working with and debugging systems that involve various mechanical, electrical, and software components.
• A hands-on approach to solving problems.
• An ability to quickly adapt and focus on new challenges.
• Understanding of and personal experience with various manufacturing methods.
• Technical troubleshooting mindset.
• Strong verbal and written communication skills - can convey complex technical topics in simple terms across internal departments.
• Experience writing technical troubleshooting documents.
• Experience working with database tools (JIRA is a plus).
• Experience with change control systems (EPDM, Github, ERP and PLM systems) a plus.
• Familiarity with 3D CAD (SolidWorks, Fusion360, Onshape, etc.).
• Ability to work independently and be self-directed.
• Great interpersonal skills and ability to work with technical and operational teams.
• Eagerness to take on new projects and responsibilities.

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Why Markforged?

We are reinventing manufacturing so that engineers can build anything they imagine. We are one team that wins together! You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.

For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!

Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.