Production Technology Specialist

ITV plc; Cardiff; On-site; GBP 32,000 - 52,000; Full time

Job summary

ITV plc in Cardiff invites applications for a role delivering end-to-end Broadcast and Workplace Technology support. You will work with local operations and the central Tech Zone to maintain production systems, support newsroom operations, and drive local and national projects across our network.

You will provide first class technical and operational support, engage with central and outsourced IT teams, and ensure local systems are fully operational while contributing to continuous improvement

Qualifications

• Literacy with modern broadcast production systems/workplace technology.
• Experience managing servers together with Windows and Apple user devices.
• Ability to analytically problem solve and ensure the best course of corrective action is in place to meet broadcast & publishing deadlines.
• Experience in a similar or related role and/or demonstrable, relevant outside interests and experience.

Responsibilities

• Provide a first class technical and operational support service across ITV Cymru Wales licence.
• Engage with and support ITV technical project work led by Centralised News Technology.
• Maintain local systems and equipment to meet production needs at all times.
• Lead local implementation of Project Vision.
• Communicate effectively at all levels and train colleagues as required.
• Provide remote and out-of-hours technical support for home licence and other ITV newsrooms.
• Control spend on technical equipment for repairs and renewals.
• Continually develop professionally for the benefit of News operations.
• Support teams to align with ITV News Workflow guidelines.

Skills

Broadcast systems

Server management

Problem solving

Similar role experience

Tools

Windows

Apple devices

Job description

Workplace: Cardiff

We have an exciting opportunity to join the ITV Cymru Wales team to deliver end-to-end Broadcast and Workplace Technology support. In this role, you will work closely with local operations and the central Tech Zone to maintain production systems, support daily newsroom operations, and drive key local and national projects across our network.

Key Responsibilities

To provide a first class technical and operational support service across the ITV Cymru Wales licence, under the guidance of the Operations Manager, Centralised News Technology and Tech Zone teams.

To engage with and support ITV technical project work as requested and led by the Centralised News Technology team.

• To take responsibility for ensuring that all local systems and equipment are fully operational and meeting the needs of production at all times
• This includes in depth knowledge of Premier Pro and Ikonic and a good working understanding of how Avid Media Central,Premier Pro and Ikonic work together.
• To spearhead the local implementation of Project Vision
• To be a highly visible, proactive and engaging member of the team, by being inclusive with your approach and
• Communicating effectively at all levels
• To carry out centrally prescribed preventative and corrective maintenance regimes
• To assist with projects, driven by the Centralised News Technology team, when requested
• To train, support and develop Production Specialist colleagues to help them provide appropriate and effective technical cover, when required.
• To provide remote and out of hours technical support cover for your home licence and other ITV newsrooms as required
• To handle local work requested by ITV Group Technology or Accenture (ITV’s outsourced IT support), when required.
• Working proactively and collaboratively with ITV Tech Zone to ensure local workplace technology issues are resolved.
• To enter records and details of problems, incidents and certification processes as mandated.
• To be familiar with systems and be operational as required
• To take appropriate responsibility for controlling spend on technical equipment for repairs and renewals.
• To commit to continuous personal and technical (or professional) development for the benefit of News operations

Shared Team Responsibilities

• To learn and develop new skills as required to enable you to carry out any tasks which are reasonably requested of you, and for which you have received appropriate informal or formal training; pro-actively finding ways to promote and sustain a multi-skilled approach.
• To ensure the operation makes the best use of available resources within budget ensuring all operations adheres to all relevant ITV guidelines. To understand and act upon ITV’s Health & Safety and Risk Assessment policies.
• To work closely and respectfully with all members of the editorial, production and presenting teams, both locally and in the wider ITV News & Programmes and ITV family, to implement the overall editorial strategy, ensuring ITV News Workflow guidelines are followed and ITV values are embraced.
• To work closely and proactively with other ITV newsrooms, including Regional, Network, GMB and ITVX fostering and maintaining relationships for the benefit of ITV News as a whole, contributing to projects and forums, and supporting initiatives as required.
• To help service the different needs of the Wales licensed english programmes team and the Welsh Language production team.
• To provide honest and constructive feedback to all colleagues for the overall benefit of the news and programmes operation

Skills you’ll need ` (minimum criteria):

• Literacy with modern broadcast production systems/workplace technology.
• Experience of managing servers together with Windows and Apple user devices.
• Ability to analytically problem solve and ensure the best course of corrective action is in place to meet broadcast & publishing deadlines.
• Experience in a similar or related role and/or demonstrable, relevant outside interests and experience.

Other things we’re looking for (key criteria):

• To be a self-starter ensuring issues, projects and requests are dealt with and prioritised in an efficient and friendly manner.
• To be able to respectfully, patiently and clearly communicate with colleagues at all levels.
• Ability to explain technical details or limitations in a way that all colleagues can understand.
• Demonstrate an active interest in broadcast production systems, workplace technology, and workflows.

Whilst the role will predominantly follow a regular pattern of work, working hours will be dictated by production requirements and will include some out-of-hours and weekend working. You’ll also be part of a weekend roster to provide the single point of contact for support for all nations/regions.

Because of the nature of news/programmes production, there will be occasions when you are required to work long and unsociable hours at short notice.

You will be willing to take exceptional out-of-hours calls, taking action where necessary.

Occasional travel for projects, training and to support other sites as required.

Diversity, Equity and Inclusion is at the heart of what we do at ITV and we want to ensure we reflect our audience both on screen and in our workforce. ITV is for Everyone and we encourage applications from Deaf, Disabled and Neurodivergent people and People of Colour to apply for this role.

Newsrooms are busy and pressurised environments, involving live news production, which often requires colleagues to make quick decisions under pressure. We also need people who are able to use their initiative. We need to test these abilities at the interview stage to understand how candidates will react when operating in a pressurised environment. This is a fundamental requirement of the role. We will always consider any request for reasonable adjustments as part of the interview process, for example sharing key themes when that is requested in connection with a neurodivergent condition, whilst still ensuring that we are able to test a candidate's ability to operate in the specific environment of a newsroom.