Production Support Engineer, Analyst

BlackRock, Inc.; City of Edinburgh; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

Join a leading FinTech company where you will play a crucial role in supporting the Aladdin platform, a vital tool for managing global investments. In this dynamic position, you will collaborate with a diverse team to ensure high availability of services and applications. Your responsibilities will include troubleshooting, incident management, and implementing process improvements. This innovative firm values flexibility and offers a hybrid work model, allowing you to balance office and remote work effectively. If you're passionate about technology and eager to learn, this opportunity is perfect for you.

Benefits

Flexible Time Off

Education Reimbursement

Health and Well-being Resources

Family Support Programs

Retirement Investment Tools

Qualifications

• 1-2 years in a Production Support role with a focus on incident and problem management.
• Strong understanding of Linux fundamentals and administrative commands.
• Experience in programming with Java, Python, or Perl.

Responsibilities

• Ensure operational support for the Aladdin infrastructure and fix batch processing.
• Identify process improvements for change implementation and incident management.
• Engage in clear communications during incident management and problem resolution.

Skills

Linux Administration

Incident Management

Problem Management

Java

Python

Perl

Shell Scripting

Cloud Native Platforms

Process Improvement

Team Collaboration

Education

Bachelor's Degree in Computer Science

Degree in Mathematics

Degree in Engineering

Tools

ServiceNow

Ansible

Chef

AWS

Azure

GCP

Job description

About this role

About the role:

You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, in total managing about quarter of all the world's money under management.

BlackRock is global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces and several other benefits.

An individual selected this position will have the responsibility to cover business-critical compute workloads, real-time / interactive processing, data transfer services, application and new technology on-boarding and upgrades, and recovery procedures. The international team is split into 4 global regions to provide 24*7*365 support.

Additional responsibilities may include developing more cost effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments. Onboarding new technologies, assisting in proof of concept build outs and disaster recovery testing and planning.

If any of this excites you, we want to talk to you.

Team Overview

The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients) acting as a first responder relative to troubleshooting, problem resolution, and escalation.

Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture.

Role Responsibility

You will have complete ownership of ensuring that changes were fully completed, and any affected services restored.

You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis.

Provide ongoing operational support for the Aladdin infrastructure. Supporting and fix both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment

Uses various tools to conduct analysis on system performance, root cause diagnostics, and systems'/applications' design to understand and improve the operating quality of production environments.

Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed.

Engineer solutions to expedite recovery of environment post weekend maintenances.

Using ServiceNow for Incident and Problem management.

Weekend Shift Work: You might be required to work on the weekend shifts on rotational basis

Qualifications

• A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)

• 1-2 years or experience in a Production Support role.

• Good understanding of Linux administration fundamentals; must be familiar with typical administrative commands.

• Prior experience with Incident management and Problem management.

• Prior system administration experience highly desirable.

• Programming experience in at least one of the following: Java, Python or Perl or shell scripting experience.

• Candidates must have a strong interest and skills for quickly learning new technologies and proprietary systems.

• Possess a positive demeanor and ability to work as a teammate in fast paced environment.

• Build opportunities to integrate and automate operational processes, procedures, and tooling.

• Experience in working with Cloud Native Platforms e.g., Azure, AWS, GCP etc.

Pluses

• Keen interest and willing to learn any of these technologies: Ansible, Chef, , AWX, Service Now, Cutover, Autosys, Kafka, Kubernetes.

• Ability to drive projects, project planning and documentation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#EarlyCareers

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.