Production Support Engineer

Social network you want to login/join with:

PRODUCTION SUPPORT ENGINEER

THE ROLE

We are seeking a highly skilled and experienced Production Support Engineer to oversee the day-to-day technical support of multiple studios in the UK.

The successful candidate will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.

Please Note: This is NOT a remote position. The role is on-site and requires travel to different studio locations.

RESPONSIBILITIES

1. Focus on ensuring a high level of support is maintained for users.
2. Communicate with production and departmental teams within the studio about their IT needs, and answer questions.
3. Be a subject matter expert on all IT responsibilities and constantly seek to improve that knowledge through learning.

REQUIRED SKILLS AND ABILITIES

1. Experience working in a technical troubleshooting and/or support engineer role in a production setting.
2. Strong working knowledge of MAC, Windows, and Linux support.
3. Ability to handle multiple issues, prioritizing and effectively managing your time.
4. Understanding of virtual desktop environments and remote desktop technology.
5. Ability to work in a fast-paced production environment.

DESIRED EXPERIENCE

1. Previous experience working onsite for film production or animation/VFX.
2. Experience with helpdesk automation tools and remote management applications.
3. Extensive analytic, debugging, and problem-solving skills.
4. Attention to detail, curiosity, and a desire to learn.
5. Ability to communicate highly technical information to a variety of people, in both verbal and written form.

COMPENSATION

We offer a competitive salary and the opportunity to learn and grow with one of the largest entertainment companies in the world.