Production Support Engineer

GPL Technologies; Watford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading entertainment company is seeking a skilled Production Support Engineer to provide technical support across multiple studios in the UK. The role requires in-depth knowledge of various operating systems and the ability to communicate technical information clearly. This position is on-site and entails travel between studio locations, offering a competitive salary and growth opportunities in a dynamic environment.

Benefits

Competitive salary

Opportunity to learn and grow

Qualifications

• Experience in a technical troubleshooting and/or support engineer role in a production setting.
• Ability to handle multiple issues while prioritizing tasks effectively.
• Extensive analytic, debugging, and problem-solving skills.

Responsibilities

• Maintain a high level of support for users.
• Communicate with production teams about IT needs.
• Be a subject matter expert on IT responsibilities.

Skills

Technical troubleshooting

MAC, Windows and Linux support

Time management

Virtual desktop environment knowledge

Fast-paced production experience

Tools

Helpdesk automation tools

Remote management applications

Job description

PRODUCTION SUPPORT ENGINEER

THE ROLE
We are seeking a highly skilled and experienced Production Support Engineer to oversee the day-to-day technical support of multiple studios in the UK. The successful candidate will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.

Please Note: This is NOT a remote position. The role is on-siteand required to travel to different studio locations.

RESPONSIBILITIES

• Focus on ensuring a high level of support is maintained for users
• Communicate with production and departmental teams within the studio about their IT needs, and answerquestions
• Be a subject matter expert on all IT responsibilities and constantly seek to be current and improve that knowledge through learning

REQUIRED SKILLS AND ABILITIES:

• Experience working in a technical troubleshooting and/or support engineer role in a production setting
• Strong working knowledge of MAC, Windows and Linux support
• Ability to handle multiple issues, prioritizing and effective management of your time
• Understanding for virtual desktop environment and remote desktop technology
• Ability to work in a fast paced production environment

DESIRED EXPERIENCE

• Previous experience working onsite for film production or animation/VFX
• Experience with helpdesk automation tools, remote management applications
• Extensive analytic, debugging, and problem-solving skills
• Attention to detail, curiosity, and a desire to learn
• Ability to communicate highly technical information to a variety of people, in both verbal and written form

COMPENSATION
We offer a competitive salary and the opportunity to learn and grow with one of thelargest entertainment companies in the world.