Production Support Engineer

Quality Control Specialist - Pest Control; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading global financial services firm based in London seeks a skilled Market Data Support Specialist to maintain and enhance critical market data systems. The role demands strong technical expertise in Linux and scripting, with responsibilities including system monitoring, incident management, and collaboration with integration teams to ensure data reliability. The firm values integrity and teamwork, offering a dynamic environment for professional growth.

Qualifications

• Good understanding of Linux OS and commands.
• Experience with incident management in IT environments.
• Programming experience in Perl/Python.

Responsibilities

• Monitor systems and manage outages daily.
• Collaborate with feed integration teams for change checkouts.
• Document and adhere to operational and technical standards.

Skills

Linux OS

Unix shell scripting

Perl

Python

Network technologies

Problem management

Job description

Product Application Support

The Morgan Stanley (www.morganstanley.com) Market Data Support Team is part of the real-time market data (RTMD) production management group, responsible for support and maintenance of the core market data platforms. The team supports our distribution system, which supplies real-time data to clients, including direct exchange feeds, vendor feeds, and in-house feeds.

The successful candidate should have excellent communication skills, a broad sense of ownership, proactive attitude, and a willingness to work in a fast-paced environment.

Core Role Activities

• Work alongside team members on a shift basis.
• Monitor systems and manage outages daily.
• Handle Ready For Business (RFB) cover and checkouts.
• Manage end-of-day procedures.
• Manage the RTMD hotline.
• Participate in project management for system upgrades and expansions.
• Fault finding based on problem tickets and escalations.
• Collaborate with feed integration teams for change checkouts.
• Perform weekend checks and RFB procedures.
• Provide on-call support as required.
• Maintain global monitoring processes.
• Coordinate with Vendors and Exchanges regarding data and feed issues.
• Support the implementation and rollout of new services and products.
• Perform software decommissioning, installation, and upgrades following change control procedures.
• Support global Market Data teams in a follow-the-sun support model.
• Act as an escalation point for application support teams.
• Validate new service implementations and rollouts.
• Document and adhere to operational and technical standards, processes, and procedures.
• Understand and implement contractual and operational requirements.
• Identify and implement improvements in operational and technical processes.
• Log incident and problem tickets and manage follow-ups.
• Manage Jira tasks via Kanban board.
• Participate in Firm Disaster Recovery testing.

Required Skills

• Good understanding of Linux OS and commands.
• Unix shell scripting skills.
• Programming experience in Perl/Python.
• Knowledge of Unix troubleshooting tools (grep, awk).
• Familiarity with Unix system administration and security.
• Experience with network and real-time messaging technologies (Multicast, TCP/IP, UDP, SNMP).
• Strong network diagnostic skills.
• Experience with incident management in IT environments.

Additional Useful Skills

• Understanding of market data categories (Equities, options, futures, mutual funds, fixed income).
• Knowledge of market data concepts (Quotes, level 1 & 2, order book structure, market types).
• Experience with vendor market data content (Reuters, Bloomberg).

Company Profile

Morgan Stanley is a leading global financial services firm offering investment banking, securities, investment management, and wealth management services. We value integrity, excellence, and teamwork, providing a supportive and inclusive environment that fosters professional growth.

Morgan Stanley is an equal opportunities employer, committed to diversity and inclusion in the workplace.