Production Support Engineer

Oxford Knight; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading tech-driven quant hedge fund is looking for a User Support Specialist in London. In this role, you will enhance front office trading by providing high-quality support, resolving issues, and collaborating with diverse internal and external teams. A strong foundation in Linux, scripting, and database management is crucial for this dynamic position, which promises excellent growth opportunities.

Benefits

Competitive salary + generous benefits

Professional and personal development

Relaxed, casual culture

Healthy work-life balance

Qualifications

• Minimum 3 years’ experience in a similar role.
• 2+ years of Bash, Command Dos, Powershell, or Python scripting experience.
• Expertise in SQL Server or Postgres databases.

Responsibilities

• Provide high-quality user support for trading platforms.
• Maintain and support static databases.
• Develop tools to improve trading environment monitoring.

Skills

Problem-solving

Business analytics

Linux OS expertise

Relational database skills

Scripting (Bash, Python, Powershell)

Job description

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Our client is a leading tech-driven quant and systematic hedge fund trading with offices across the globe. They leverage deep knowledge in data, research, technology and trading to deliver high-quality returns. This opportunity offers a dynamic and fast-paced environment with excellent scope for career growth.

In this role, your primary focus will be providing high quality user support to the global team, promptly resolving any system issues that impact front office trading flows. Collaborating with internal and external teams on a daily basis, your workload will be varied, with tasks including: support trading platforms on different OS environments – Windows & Linux; provide maintenance and support of static databases, and develop tools to continuously improve ability to monitor the trading environment.

Requirements:

• Minimum 3 years’ experience in a similar role
• 2+ years of Bash, Command Dos, Powershell or Python scripting experience is essential
• Outstanding problem-solving skills and business analytics capabilities
• High level of Linux OS experience is a hard requirement
• Team player essential; keen focus on owning issues and commitment to their resolution
• Availability to cover evening/weekend support (remote access)
• Expert relational database skills (in order of preference: SQL Server, Postgres) are essential
• Experience facing off to the front office (traders and senior managers)
• Knowledge of Equities/Futures/Commodities/FX asset classes
• Great opportunity to be part of a collaborative, creative environment where you can feel valued for your input
• Competitive salary + generous benefits
• Professional and personal development
• Relaxed, casual culture, with a healthy work-life balance