Production Support Engineer

Selby Jennings; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Selby Jennings, on behalf of a leading digital bank focused on crypto assets, seeks a Production Support Engineer to deliver frontline support across client trading, lending, proprietary trading, and risk management functions. The role includes automation work to boost productivity and overall support effectiveness.

Ideal candidates have 4+ years in production engineering within trading, with strong SQL and programming skills in Java or Python, and the ability to excel in a high-ownership

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 4+ years of experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.
• Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
• Experience with incident response, root cause analysis, and structured problem-solving in a production environment.

Responsibilities

• Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
• Work on automation projects to minimise manual effort and enhance the effectiveness of production support.
• Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations.
• Debug and troubleshoot complex applications written in Java and Python.
• Collaborate with development teams to implement fixes and enhancements that improve system stability and performance.

Skills

SQL

Java or Python

Trading system fundamentals

Incident response

Education

Bachelor's degree (CS/IT/Engineering)

Job description

Our client, a leading digital bank specialising in crypto assets, is looking for a Production Support Engineer to provide front-line support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management. In addition, you will contribute to automation projects to enhance the productivity and effectiveness of the support function.

The optimal candidate will have 4+ years of experience in production engineering within a trading environment, with direct exposure to trading system fundamentals. Strong technical skills in SQL and programming ability in at least one high-level language are essential. This role requires someone who can excel in a high-impact, high-ownership environment where communication is key.

What You’ll Do:

Our client, a leading digital bank specialising in crypto assets, is looking for a Production Support Engineer to provide front-line support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management. In addition, you will contribute to automation projects to enhance the productivity and effectiveness of the support function.

The optimal candidate will have 4+ years of experience in production engineering within a trading environment, with direct exposure to trading system fundamentals. Strong technical skills in SQL and programming ability in at least one high-level language are essential. This role requires someone who can excel in a high-impact, high-ownership environment where communication is key.

What You’ll Do:

• Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
• Work on automation projects to minimise manual effort and enhance the effectiveness of production support
• Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations
• Debug and troubleshoot complex applications written in Java and Python
• Collaborate with development teams to implement fixes and enhancements that improve system stability and performance

What We’re Looking For:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• 4+ years of experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines
• Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python
• Experience with incident response, root cause analysis, and structured problem-solving in a production environment