Production Support Engineer

GPL Technologies; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology services firm in Hertfordshire seeks a skilled Production Support Engineer to provide on-site technical support across UK studio locations. This role ensures smooth operations, minimizing downtime for employees and production teams. Candidates should have strong technical knowledge of macOS, Windows, and Linux systems, alongside excellent problem-solving skills. Passionate candidates who thrive in fast-paced environments are encouraged to apply.

Qualifications

• Experience in production support or technical troubleshooting.
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving and analytical skills.

Responsibilities

• Serve as the primary technical contact for studio staff.
• Provide timely support for user-facing issues.
• Troubleshoot issues with macOS, Windows, Linux systems.

Skills

Technical troubleshooting

Knowledge of macOS, Windows, Linux

Time management

Clear communication skills

Job description

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Client:

GPL Technologies

Location:

Hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5b447d60b8f3

Job Views:

5

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Production Support Engineer at GPL Technologies. Our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering.

We are a rapidly growing technology services firm catering to Hollywood’s notable movie studios, gaming companies, visual effects houses, and advertising firms.

Our vision is to expand GPL’s global presence, building an elite team of technology specialists focused on empowering creatives to achieve their vision without managing technology concerns.

Job Summary: We seek a highly skilled Production Support Engineer to provide hands-on technical support across multiple UK studio locations. The role involves ensuring smooth daily operations for employees and production teams, utilizing studio technology and applications. This is an ON-SITE position requiring regular travel; it is not remote.

Responsibilities:

• Serve as the primary on-site technical contact for studio staff and production teams.
• Provide high-quality, timely support for user-facing issues, minimizing production downtime.
• Troubleshoot, diagnose, and resolve issues with macOS, Windows, and Linux systems.
• Support and maintain virtual desktop infrastructure (VDI) and remote desktop technologies.
• Communicate effectively with teams to assess IT needs and offer solutions.
• Monitor systems for reliability and performance; escalate issues as needed.
• Stay current on best practices, new tools, and updates as a subject matter expert.
• Collaborate with internal and vendor support teams for complex issues.
• Perform root cause analysis and implement corrective measures.
• Maintain documentation of incidents, resolutions, and system configurations.
• Manage technical inventory, parts, and equipment logistics.
• Support studio workflows, applications, and storage systems.
• Work with engineering teams to optimize production technology environments.

Preferred Qualifications/Skills:

• Experience in technical troubleshooting or production support in a production, broadcast, or post-production environment.
• Strong knowledge of macOS, Windows, and Linux systems.
• Familiarity with helpdesk systems, automation tools, and remote management.
• Understanding of VDI and remote desktop solutions.
• Excellent time management and multitasking skills.
• Ability to work under pressure in fast-paced environments.
• Strong problem-solving and analytical skills.
• Clear communication skills for technical and non-technical audiences.

Desired Experience:

• On-site support experience in film, TV, animation, or VFX studios.
• Support for production workflows, storage, and media applications.
• Scripting or automation experience.
• Knowledge of helpdesk and ITIL best practices.
• Attention to detail, curiosity, proactive learning approach.

About Us: GPL Technologies helps studios, VFX companies, post-production facilities, and content creators become more effective and efficient. Our clients include Netflix, Disney, Warner Bros., Sony, Amazon Studios, and more. We deliver optimized IT solutions for content creation, supporting the creative industry’s fast-paced, cost-sensitive environment.

We seek self-driven, entrepreneurial candidates who are problem-solvers and team players, committed to supporting clients creatively and technically.