Production Support Engineer

GPL Technologies; Allen's Green; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology services firm in the UK seeks a skilled Production Support Engineer to provide hands-on technical support across multiple studio locations. The candidate will ensure smooth operations for production teams, requiring experience in troubleshooting and knowledge of macOS, Windows, and Linux systems. Strong communication skills and the ability to work under pressure are essential. This position requires on-site work and regular travel between locations.

Qualifications

• Proven experience in a technical troubleshooting role within a production or post-production environment.
• Strong working knowledge of computer operating systems.
• Excellent time management and ability to prioritize issues.

Responsibilities

• Serve as the primary on-site technical point of contact for studio employees.
• Deliver high-quality technical support for all user-facing issues.
• Troubleshoot, diagnose, and resolve issues across multiple platforms.
• Communicate effectively with production teams to assess IT needs.

Skills

Technical troubleshooting

macOS expertise

Windows expertise

Linux expertise

Problem-solving skills

Communication skills

Tools

VDI technology

Remote management applications

Helpdesk ticketing systems

Job description

Production Support Engineer

At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We are a rapidly growing technology services firm that cater to some of Hollywood’s most notable movie studios, gaming companies, visual effects houses, and advertising firms. Our vision is to expand GPL’s presence globally, building an elite team of technology specialists focused on empowering creatives to achieve their vision without worrying about managing technology.

Job Summary

We are seeking a highly skilled and experienced Production Support Engineerto provide hands-on technical support across multiple studio locations in the UK. The successful candidate will play a critical role in ensuring smooth day-to-day operations for both employees and production teams, all utilizing the client’s studio technology and applications.

Please note: This is NOT a remote position. The role is ON-SITEand requires regular travel to multiple site locations.

Responsibilities

• Serve as the primary on-site technical point of contact for studio employees and production teams.

• Deliver high-quality, timely technical support for all user-facing issues, with a focus on minimizing downtime in active productions.

• Proactively troubleshoot, diagnose, and resolve issues involving macOS, Windows, and Linux systems.

• Support and maintain virtual desktop infrastructure (VDI) and remote desktop technologies.

• Communicate effectively with production and departmental teams to assess IT needs and provide solutions.

• Monitor systems and services for reliability and performance, and escalate issues where necessary.

• Act as a subject matter expert for studio technology systems, staying current on best practices, new tools, and updates.

• Collaborate with internal and vendor support teams to resolve complex technical issues.

• Perform root cause analysis and implement corrective/preventative measures.

• Maintain accurate documentation of incidents, resolutions, maintenance activities, and system configurations.

• Manage technical inventory, parts ordering, and equipment logistics between studio locations.

• Provide support for studio-specific workflows, applications, and storage systems.

• Work closely with engineering teams to improve and optimize production technology environments.

Preferred Qualifications/Skills

• Proven experience in a technical troubleshooting and/or production support role within a production, broadcast, or post-production environment.

• Strong working knowledge of macOS, Windows, and Linuxsystems.

• Familiarity with helpdesk ticketing systems, automation tools, and remote management applications.

• Understanding of virtual desktop infrastructureand remote desktop solutions.

• Excellent time management skills and the ability to prioritize multiple issues simultaneously.

• Ability to work effectively in high-pressure, fast-paced production environments.

• Strong analytical, debugging, and problem-solving skills.

• Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical users.

Desired Experience

• Prior on-site support experience in film, television, animation, or VFX studios.

• Experience supporting studio production workflows, storage systems, and media applications.

• Exposure to scripting or automation to streamline support tasks.

• Knowledge of helpdesk best practices and ITIL processes.

• High attention to detail, curiosity, and a proactive approach to learning.

About Us

Pixar’s founders famously commented on the nature of animation, inspiration, and storytelling in a simple expression: "Art challenges technology, but technology inspires the art."If you are ready to help some of the world's most creative people translate that inspiration into the next big blockbuster, then it’s time to join GPL Technologies.

GPL Technologies is helping studios, VFX companies, post-production facilities, creators, artists and producers become more effective – faster, less expensive, more collaborative, with fewer headaches, and with more productivity anywhere in the world. Most of the “who's who” in media and entertainment (Netflix, Disney, Warner Bros. Discovery, Sony, and Amazon Studios to name a few) are already working with GPL Technologies to create content with record speed, quality and efficiency.

For time and cost sensitive projects (which is everything in media these days), the value proposition is unparalleled – delivering optimized IT solutions for content creators and media services providers. Seasoned executives at some of the leading companies including Pixomondo, Technicolor, Electronic Arts, Skydance, and Apple are leaping at the chance to join this new wave in "creative enablement" and the opportunity to shape a truly electric environment for serving customers.

We are looking for strong candidates who are self-driven, entrepreneurial, and willing to admit when their first idea won’t work – and then try a new one. No blind followers, we want thinkers who can solve problems creatively by cooperating with teammates and clients to create great outcomes. They understand that supporting clients is a challenging and rewarding experience.