Production Support Analyst

Corpay; Walsall; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technology organization is seeking a Production Support Analyst to support both external clients and internal applications using the GFN fuel card processing platform. The role involves managing production issues, engaging with various departments, and requires strong analytical and communication skills. Ideal candidates will have a good grasp of SQL and the ability to prioritize tasks in a dynamic environment.

Benefits

Free on-site parking

Hybrid working: 3 days a week in the office

Excellent progression opportunities

4X Life insurance

Pension scheme with 5% employer contribution

Private healthcare

25 days holiday plus Holiday Buy/Sell options

Access to benefits portal – Perk Box

Access to LinkedIn Learning

Qualifications

• Experience in a busy environment where prioritisation is necessary.
• Ability to communicate technical information in a non-technical language.
• Quick learner with an enquiring mindset.

Responsibilities

• Ensure high-priority issues are progressed effectively.
• Respond to alerts, handling them efficiently to remove business impact.
• Carry out routine checks to detect issues before they impact the business.

Skills

Problem Solving

Analytical Skills

Communication

SQL

Multi-tasking

Interpersonal Skills

Job description

Your role

To work within FLEETCOR’s technology function to deliver effective support to both external clients/suppliers and colleagues using the GFN fuel card processing platform. Responsible for investigating and verifying software issues raised by clients, prioritising them according to the client’s business requirements, planned future development, and available resources.

What you'll be doing

1. Ensure all high-priority issues are progressed effectively.
2. Ensure production is running as expected, with issues found and fixed promptly.
3. Respond to alerts, handling them efficiently to remove or reduce business impact.
4. Carry out routine and regular checks designed to detect issues before they impact the business, ensure checks are effective, and identify areas that need further monitoring.
5. Support the organisation’s core applications.
6. Work within Fleetcor’s IT organisation supporting both internal and external client production systems.

What we’re looking for:

As a Production Support Analyst, you will have an analytical mind, capable of problem solving, multi-tasking, and identifying opportunities for improvement.

• Ability to communicate technical information in a non-technical language to users.
• Experience in a busy environment where prioritisation of a range of tasks is necessary.
• Good experience of using SQL, able to run and create queries.
• A quick learner with an enquiring mindset, willing to learn new skills and products.
• Excellent personal and interpersonal communication skills to interact with a variety of individuals, including building strong relationships with other departments.
• The ability to work under pressure.
• Good communication skills, both oral and written.

The role will require working between 7 am and 7 pm, so flexibility is essential.

The rewards we give you

• Free on-site parking.
• Hybrid working: 3 days a week in the office.
• Excellent progression opportunities.
• 4X Life insurance.
• Pension scheme with 5% employer contribution.
• Private healthcare.
• 25 days holiday plus Holiday Buy/Sell options.
• Access to benefits portal – Perk Box.
• Access to LinkedIn Learning.

FLEETCOR is committed to equality of opportunity and welcomes applications from people of all backgrounds. We promote flexible working where operational needs allow. Reasonable accommodations will be provided for individuals with disabilities during the application and employment process. Please contact us to request accommodations.

About FLEETCOR

FLEETCOR is a global technology organization leading the future of commercial payments, fostering a culture of innovation to create better payment solutions for fuel, payables, tolls, and lodging expenses. Our solutions are used by millions worldwide across over 80 countries.

All employment offers are subject to successful pre-employment vetting, including references, identity, financial, criminal, and sanctions checks, in accordance with our policies and legal requirements.

We promote diversity and inclusion and are committed to providing equal opportunities for all applicants and employees.

Please note: If you are not a passport holder of the country of the vacancy, a work permit may be required. For more information, visit our Blog.

Do not provide bank or payment details when applying. All applications should be submitted via the 'Apply now' button.

Created on 22/06/2025 by TN United Kingdom