Production Strategist

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a Strategist to join their Production team in London. In this role, you will provide expert consultation to clients, ensuring successful onboarding and management of complex localization programs. Your responsibilities will include stakeholder management, process improvement, and performance tracking to meet KPIs. This position offers the opportunity to work with cutting-edge technology and a global team, making a significant impact on customer experiences. If you have a passion for localization and a strong background in managing enterprise-level programs, this role is perfect for you.

Benefits

Health care coverage (medical, dental, vision)

Pension scheme contribution

Monthly lifestyle benefit stipend

Meaningful equity

Qualifications

• 8+ years managing Enterprise-level localization programs.
• Strong client-facing and internal communication skills.

Responsibilities

• Consult with Enterprise customers to align SLAs and KPIs.
• Lead onboarding and implementation of processes for new customers.
• Monitor production team performance against KPIs.

Skills

Enterprise-level localization management

Client-facing communication

Organizational skills

Analytical problem solving

Multitasking

Job description

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LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.

This position is based out of our London office and will be expected to work in the office in a hybrid capacity.

Authorization to work in the UK is a precondition of employment.

The Production Team at LILT

LILT’s Production Team is a global workforce, operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management, program management, quality, and talent management, working with some of the world’s largest organizations.

Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact.

What you’ll do

Come join our Production team! As a Strategist, you will provide expertise and consultation and best practice approaches to LILT partners and customers, drive successful onboarding for complex localization programs. You will work with a range of customer stakeholders and internal functions, including solutions architects, engineers, product, linguist and project management teams to implement and maintain the optimal program management framework for our customers.

As a senior member of the team, you will be responsible for stakeholder and risk management, developing/designing new processes or initiating process and or product and tooling improvements to meet SLAs, and tracking and managing large-scale account performance to KPIs and SLAs, identifying areas and action plans for improvement.

Key Responsibilities

1. Consult and work closely with a range of Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve and exceed these.
2. Lead implementation of processes and systems to meet customer requirements – including workflow, project management, invoicing and service delivery.
3. Lead the onboarding of new customers.
4. Scope new services, including pricing proposals and SLAs.
5. Provide local support in the required time zone for direct customer engagement on strategic topics and initiatives.
6. Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program.
7. Maintain and exceed performance against KPIs, to include, but not limited to:

• Account Health
• Onboarding (Time to first dollar)
• Customer SLAs
• Issue resolution time

Draw on strong analytical capabilities to monitor and control production team performance against KPIs.

Direct tasks for production resources to meet and exceed KPIs and customer SLAs.

Regularly report internally and externally on production metrics, performance against objectives (including KPIs and customer SLAs), explaining trends, addressing shortfalls proactively with cross-functional action plans.

Communicate seamlessly with client contacts, local colleagues, freelancers and internal project team members.

Manage production escalations, drive RCA and CAPA to completion.

Conduct post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.

Skills and Experience

1. 8+ years’ related experience managing Enterprise-level localisation programs.
2. Excellent client-facing and internal communication skills.
3. Solid organizational skills including meticulous attention to detail and multitasking skills.
4. Analytical and organized problem solving abilities.
5. Able to meet deadlines and work under pressure.

Compensation: At market salary, meaningful equity, pension scheme contribution, and time off plus company holidays.

Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance (UK ONLY).

Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.