Production Print Field Service Engineer

Anytime; Middlesbrough; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the service industry is looking for a dedicated service technician to support customers with business equipment and production printers. In this fully remote role, you will manage a schedule to maximize productivity and ensure high levels of customer satisfaction through service visits. You will be responsible for diagnosing faults, performing repairs, and conducting preventative maintenance. Support for flexible working arrangements is encouraged to promote work-life balance.

Qualifications

• Experience in servicing business equipment and printers.
• Ability to diagnose and repair faults effectively.
• Excellent customer service skills.

Responsibilities

• Respond to customer service requests for business equipment.
• Perform fault diagnosis and effective repairs.
• Conduct preventative maintenance and training for customers.

Skills

Customer handling skills

Technical fault diagnosis

Maintenance skills

Communication

Education

Technical certification in relevant field

Job description

To perform service visits for reported calls across our customer base within a designated region. The role focuses on maintaining and enhancing professional service operations, adapting to evolving manufacturer products and functionalities.

Key Responsibilities

• Respond to customer service requests for business equipment and production printers.
• Diagnose faults and perform effective repairs, including adjustments, cleaning, or part replacements.
• Conduct preventative maintenance following manufacturer guidelines.
• Collaborate with colleagues to resolve new or unusual faults.
• Escalate calls promptly when necessary.
• Inform customers of completed work and ensure satisfaction with machine performance.
• Install equipment sold by the company and ensure optimal functionality.
• Provide guidance and training to customers for optimal equipment use.
• Manage stock of spare parts and consumables effectively.
• Utilise provided resources efficiently.
• Achieve performance targets, identifying and addressing below-target performance.
• Manage call schedule efficiently to maximise daily productivity.
• Keep customers informed of ongoing issues and parts requirements.
• Continuously develop customer handling skills and product knowledge.
• Build strong customer relationships through excellent service and support.
• Attend manufacturer and in-house training sessions.
  
  

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote based at client sites. Attendance at our offices is required periodically for team meetings and training.

Flexibility

We support work-life balance and encourage applications from those seeking flexible working arrangements, where possible within the role and business needs. If you require flexibility, please indicate this in the salary box section of your application, after specifying your salary expectations, so we can discuss it early in the process.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Our application form is quick and easy no need to repeat your entire CV, we promise!

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