Production Planner/Customer Services Representative

Amcor; Norwich; On-site; GBP 32,000 - 42,000; Full time

Job summary

Amcor Norwich is seeking a Production Planner / Customer Services Representative to join our on-site team. You will balance customer needs with production capacity, coordinating with Sales and Production to deliver reliable service.

The role requires strong organisational and communication skills, with English and Maths qualifications and good computing ability. You will work a 40-hour week, Monday to Friday, 8:30–5:00, on-site.

Qualifications

• Experience in planning or customer service roles.
• Qualifications in English language & Mathematics.
• Strong analytical and computing skills; proficient with Microsoft Office.
• Excellent organisational and communication abilities.

Responsibilities

• Manage a portfolio of customer accounts, coordinating with Production and Sales.
• Translate customer demands into viable production plans.
• Monitor adherence to weekly production plans via daily meetings.
• Prioritise tasks and optimise use of capacity and resources.

Skills

Communication skills

Organisational skills

Analytical thinking

Microsoft Office proficiency

Customer service mindset

Education

English language & Mathematics qualifications

Tools

Microsoft Office

Job description

Production Planner/Customer Services Representative

Location:

Norwich, GB

Department: Customer Service

Full-time or Part-time: Full-Time

Job Type: Employee

Shift: On site

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com

We currently have an opportunity for a Production Planner / Customer Services Representative to join our Customer Services Team, reporting directly to Lloyd Parfitt, Commercial Manager.

In this position you will be responsible for managing a portfolio of customer accounts, working together with the Production and Sales Teams to deliver high levels of customer satisfaction. You will work alongside colleagues to ensure all aspects of the planning function, including the translation of customer demands into viable production plans, are implemented, while making the most effective and efficient use of capacity & resources. You will monitor adherence to weekly plans via daily production meetings, and set priorities where appropriate.

The successful candidate will have a methodical & meticulous working manner, and possess good communication skills that will adapt across all levels of the business. We are looking for a self-motivated, strong team player, who is flexible and adept at juggling priorities and working under pressure.

Excellent organisational, administrative and communication skills will be essential in this challenging but rewarding role.

Ideally you will have experience in a planning/customer services role, possess qualifications in English language & Mathematics, have good analytical & computing skills and be familiar with Microsoft Office packages.

The role will work on a day shift pattern (40 hours), Monday to Friday, 8.30 am to 5.00 pm with 1/2 hour unpaid meal break.

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.

NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube

Amcor is committed to providing a secure and reliable experience for all job seekers.