Production Planner & Customer Service (Nottingham)

Siemens Healthcare Limited; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Siemens Healthcare Limited in Nottingham seeks a Customer Services and Production Planner. The role involves logistics planning for radiopharmaceuticals, customer communication, and optimizing operational capabilities. Applicants should have strong customer service skills and the ability to work independently in a dynamic environment.

Benefits

26 days of holidays

Flexible benefits, including medical cover

Pension contribution (match up to 10%)

Company shares

Qualifications

• Have customer service and/or scheduling experience.
• Strong verbal and written communication abilities.
• Ability to work independently and manage time effectively.

Responsibilities

• Manage logistics planning for isotope delivery.
• Communicate with customers about production issues.
• Utilize production planning software for batch optimization.

Skills

Customer service

Communication Skills

Time Management

Tools

Microsoft Office Suite

Job description

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Client:

Location:

Nottingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7359e93315a7

Job Views:

35

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Siemens Healthineers are recruiting for a Customer Services and Production Planner to manage the logistics planning for the delivery of isotopes from our radiopharmaceutical production facilities in London and Nottingham.The role will help optimise the production capabilities of the manufacturing sites and ensure the timely delivery of vital radiopharmaceuticals to our customers. The role is also responsible for managing incoming and outgoing communications with customers.

Your role:
Production Planning

• Receive, acknowledge, and process customer orders.
• Utilise production planning software to optimise batch production across 2 sites for multiple products, based on customer requirements.
• Logistics planning. Identify and order courier numbers for delivery of all radiopharmaceuticals.
• Liaising with customers regarding any potential production issues and delays.
• Ensure up to date customer licensing details are maintained within the planning software
• Address customer queries via phone, email, providing accurate and timely information
• Communicating with customers regarding any issues with supply (delays, ETAs, production issues etc.)
• Maintenance of customer contact lists in outlook.
• Work closely with other departments, such as Quality Assurance and Sales, to address complex customer issues and improve overall service quality.

Your expertise:

• Have customer service and/or scheduling experience
• Able to work independently
• Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members
• A customer-focused mindset with the ability to understand and address customer needs and concerns
• Time Management: Flexibility and prioritizing responsibilities in a fast-paced environment.
• Technical Proficiency: Familiarity with Microsoft Office Suite

Additional Information:

Working pattern:

·2 week shift rota, with shift pattern as below, covering either production planning or customer service: 7 am – 3pm – Customer service; 12 pm – 8 pm – Production Planning

• 26 days of holidays
• Flexible benefits, including medical cover
• Pension contribution (match up to 10%)
• Company shares

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.