Production & Logistics Assistant

DHL; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading furniture supplier is seeking a motivated Production & Logistics Assistant in London. The role involves arranging deliveries, tracking orders, and assisting with customer service. Candidates should possess excellent organisational and numeracy skills, good communication abilities, and IT proficiency. Experience in a similar industry is a plus. This position offers the opportunity to work in a fun team environment with ambitious growth plans.

Qualifications

• Candidates must have previous clerical or admin experience for a commercial company.
• Experience in transportation or similar industry is an advantage.
• Excellent attention to detail is critical.

Responsibilities

• Arrange collections and deliveries.
• Co-ordinate with the delivery and install team.
• Track payments and send invoices.
• Assist with customer services and resolve problems.

Skills

Excellent organisational skills

Excellent Numeracy skills

Good communication skills

Proficient IT skills with MS Office Suite

Experience using CRM systems

Previous clerical or admin experience

Ability to multitask

Good timekeeping

Sense of humour

Tools

MS Office Suite

SugarCRM

Job description

Overview

We are looking for a highly motivated, ambitious and organised individual to join our team as a Production & Logistics Assistant. Candidates must be well presented, have a good attitude, excellent numeracy skills, polite phone manner, IT skills, careful attention to detail and strong organisational skills. Experience in transportation or similar industry is an advantage.

Inside Out Contracts Ltd are recognised as one of the UK's market leaders for commercial furniture, with a friendly and dynamic team based at our head office & showroom in Greenwich, London SE10 - with good transport links & onsite parking. We specialise in supplying contemporary furniture and bespoke design service globally to the leisure market and work with some of worlds the biggest and most exciting brands, particularly restaurants, hotels, airports, cruise liners & nightclubs. Some of our recent work includes:The Mondrian, F1 Arcade, Ascot Racecourse, Hilton Hotels, Wimbledon, KOKO, The Shard, The Royal Albert Hall, Virgin Trains & Hotels, Marriot Hotels, VIP airport lounges, Curzon Cinemas, AMEX VIP Lounge at the O2, Krispy Kreme & Gails Bakeries UK roll out. Inside Out has ambitious international growth plans, with our newly opened New York office and a European office in Berlin supporting our European business. We are also proud winners of the King's Award for Enterprise in International Trade 2025, recognising our global reach and contribution to UK exports. To get a better idea of what we do please visit our website:

Responsibilities

• Arranging collections, deliveries and international shipments
• Arranging fabric shipment to Europe, to ensure delivery is on time
• Sending & tracking samples with European & UK factories
• Liaising with UK workshops
• Co-ordinating with our delivery & install team
• Liaising with fabric & FR treatment houses
• Processing orders & managing from start to finish throughout the production process
• Tracking payments, sending balance request & invoices to clients
• Sending & tracking samples & parcels via DHL the post office
• Assisting with customer services - looking after client aftercare & resolving problems
• Keeping the sales team updated with progress of orders/feeding back any delays to the client
• After delivery client calls
• Helping with general office duties - such as processing credit card payments, filing orders & post
• Researching new products when required
• Negotiating with suppliers on price

Skills & Experience

• Excellent organisational skills and attention to detail
• Excellent Numeracy skills
• Good communication skills - spoken & written
• Proficient IT skills with MS Office Suite - Word, Excel & Outlook
• Experience using CRM systems, preferably SugarCRM
• Previous clerical or admin experience is essential - ideally for a commercial company
• Ability to multitask and to prioritise tasks
• Good timekeeping
• A sense of humour & team spirit!