Production Lead

Harrods; Shoreditch; On-site; GBP 45,000 - 65,000; Full time

Job summary

Harrods is seeking a Production Lead to manage the end-to-end ecommerce image production process from a fast-paced creative studio environment. You will lead a Production team, ensure content is delivered on time and to high quality standards, and coordinate studio scheduling to meet trading deadlines.

The role requires strong leadership, stakeholder management and a data-driven approach to improve efficiency while maintaining exceptional delivery.

Qualifications

• Proven experience leading teams within high-volume photographic, creative, or ecommerce production.
• Strong knowledge of studio scheduling, including model casting and freelance talent management.
• Advanced organisational skills and ability to analyse production data to drive decisions.

Responsibilities

• Lead and develop the Production team to deliver high-quality ecommerce imagery on time.
• Oversee end-to-end ecommerce image production across multiple product categories.
• Collaborate with Creative, Trade and Buying stakeholders to manage workflow and deadlines.
• Identify process improvements to increase efficiency and optimise resources.

Skills

People leadership

Studio scheduling

Data analysis

Stakeholder management

Operational excellence

Tools

Excel

Job description

We are recruiting for a Production Lead on a 12-month fixed-term contract to lead the successful delivery of our e-commerce image production operation, ensuring high-quality content is produced efficiently, on time, and in line with business priorities.

About the Role

As Production Lead, you will play a key role in overseeing the end-to-end ecommerce image production process within a fast-paced creative studio environment. Leading a talented Production team, you will ensure seamless workflow management across multiple product categories while partnering with stakeholders across Creative, Trade and Buying. With a focus on operational excellence, team development and continuous improvement, you will help drive efficiency, optimise resources and support the delivery of exceptional digital content.

Key responsibilities include:

• Leading, coaching and developing the Production team, creating a collaborative and high-performing culture.
• Managing end-to-end ecommerce image production, ensuring content is delivered on time and to the highest quality standards.
• Overseeing studio scheduling, shoot planning and resource allocation to support production requirements and trading deadlines.
• Building strong relationships with internal and external stakeholders, acting as a key point of contact for production activity and updates.
• Identifying opportunities to improve processes, increase efficiency and support evolving business needs.

This role is based onsite 5 days a week at our City Road Studio.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be an experienced people leader with a passion for delivering operational excellence within a photographic or creative production environment. You will thrive in a fast-paced setting, confidently balancing multiple priorities while maintaining exceptional attention to detail and high standards of delivery. You will be a natural relationship-builder who enjoys collaborating with a wide range of stakeholders and influencing positive outcomes. With a proactive and solutions-focused mindset, you will embrace change, drive continuous improvement and help your team achieve success. You'll also be comfortable working with data to support decision‑making and identify opportunities for enhanced performance.

You will also have:

• Proven experience leading teams within a high-volume photographic, creative or ecommerce production environment.
• Strong knowledge of studio scheduling, including model casting and freelance talent management.
• Advanced organisational skills, alongside confidence using Excel and analysing production data.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.