Production & DevOps Support Engineer

State Street Corporation; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

State Street Corporation is seeking a Production & DevOps Support Engineer to join the TAROT platform team in London. The role focuses on the day-to-day operation and support of TAROT applications and environments, with emphasis on monitoring, incident response, deployment support, and CI/CD improvements.

You will work closely with developers and enterprise support to resolve incidents, automate tasks, and strengthen release processes across Windows-based applications and services in a regulated

Qualifications

• Experience in application support, production support, DevOps support or operational engineering.
• Hands-on experience supporting business-critical applications across multiple environments.
• Experience monitoring applications, services or scheduled jobs.
• Experience investigating incidents, failed deployments and environment issues.
• Experience supporting software releases and deployment processes.
• Practical scripting or automation experience.

Responsibilities

• Monitor applications, services, interfaces and scheduled jobs.
• Investigate alerts, failed jobs, deployment issues and service interruptions.
• Support development, testing, UAT and production environments.
• Assist with environment setup, configuration and troubleshooting.
• Support application releases, deployments and rollback activities.
• Maintain and improve existing CI/CD pipelines.
• Automate repetitive support, deployment and environment-management tasks.
• Administer and troubleshoot Windows Server and IIS-hosted applications.
• Review application and system logs to diagnose operational issues.
• Improve monitoring, alerting, operational documentation and support procedures.
• Support vulnerability remediation, patching, audit and change-management activities.
• Work closely with developers and enterprise support teams to resolve incidents and recurring problems.

Skills

DevOps support

CI/CD pipelines

PowerShell

Python

Windows Server

IIS

Incident management

Logging & monitoring

Scripting

Tools

Azure DevOps

GitHub Actions

Docker

Kubernetes

Job description

About the Role

The GM Risk and Capital Optimization Technology team is seeking a Production & DevOps Support Engineer to join the TAROT (Trading and Revenue Optimisation Technology) platform team in London. This hands‑on role focuses on the day-to-day operation and support of TAROT applications and environments.

Key Responsibilities

• Monitor applications, services, interfaces and scheduled jobs.
• Investigate alerts, failed jobs, deployment issues and service interruptions.
• Support development, testing, UAT and production environments.
• Assist with environment setup, configuration and troubleshooting.
• Support application releases, deployments and rollback activities.
• Maintain and improve existing CI/CD pipelines.
• Automate repetitive support, deployment and environment-management tasks.
• Administer and troubleshoot Windows Server and IIS-hosted applications.
• Review application and system logs to diagnose operational issues.
• Improve monitoring, alerting, operational documentation and support procedures.
• Support vulnerability remediation, patching, audit and change-management activities.
• Work closely with developers and enterprise support teams to resolve incidents and recurring problems.

Required Experience

• Experience in application support, production support, DevOps support or operational engineering.
• Hands‑on experience supporting business‑critical applications across multiple environments.
• Experience monitoring applications, services or scheduled jobs.
• Experience investigating incidents, failed deployments and environment issues.
• Experience supporting software releases and deployment processes.
• Practical scripting or automation experience.
• Experience working directly with software development teams.
• Financial services or regulated‑industry experience is desirable.

Technical Skills Essential

• Strong application and operational troubleshooting skills.
• Windows Server and IIS administration experience.
• Experience supporting Microsoft and .NET-based applications.
• Working knowledge of CI/CD pipelines and deployment processes.
• Experience with source control and code‑promotion processes.
• Experience using logs and monitoring tools to investigate issues.
• PowerShell, Python or similar scripting experience.
• Understanding of incident, problem, change and release management.
• Ability to create clear operational documentation and support procedures.

Desirable

• Desirable SQL and basic database troubleshooting.
• Application monitoring and observability tools.
• Azure DevOps, Jenkins, GitHub Actions or equivalent.
• Job scheduling or batch‑processing platforms.
• SonarQube and security‑scanning tools.
• Azure or another cloud platform.
• Docker, Kubernetes or Infrastructure as Code exposure.

Personal Attributes

• Practical, hands‑on and comfortable managing day‑to‑day support activities.
• Strong analytical and problem‑solving capabilities.
• Collaborative and able to work effectively within a development team.
• Able to take direction while independently progressing assigned work.
• Confident in raising concerns and constructively challenging decisions.
• Comfortable balancing incidents, deployments and planned improvements.
• Focused on simple, proportionate and maintainable solutions.
• Motivated to automate repetitive work and improve operational processes.

About State Street

Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges and improve performance. We keep our clients at the heart of everything we do, and our employees are essential to our continued success. We are committed to creating an inclusive environment where employees feel valued and empowered to reach their full potential. Employees benefit from development opportunities, flexible work‑life support, paid volunteer days and employee networks. State Street is an Equal Opportunity Employer and considers all qualified applicants without regard to characteristics protected by applicable law. More information is available at StateStreet.com/careers.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work‑life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement