Production and Sales Co-ordinator, The London Victorian Ring Co - Hatton Garden, London

The London Victorian Ring Co; London; On-site; GBP 28,000 - 32,000; Full time

Job summary

The London Victorian Ring Co., a heritage-led luxury jeweller, is seeking a dedicated Production and Sales Coordinator. In this client-facing role, you will guide bespoke commissions from design to final polish while ensuring exceptional service. The ideal candidate thrives under pressure and possesses a customer-focused mindset with experience in luxury retail.

Benefits

Private medical care after probation

Generous staff discount

In-house jewellery knowledge training

Opportunities for growth

Qualifications

• 12 years of experience in luxury retail or customer service roles.
• Experience in creative coordination is beneficial.
• Comfortable using email platforms and cloud drives.

Responsibilities

• Manage client communications and coordinate production tasks.
• Assist with quality checks and maintain design records.
• Support social media content creation.

Skills

Customer-focused attitude

Excellent written communication

Organised

Detail-oriented

Proactive and adaptable

Education

GIA or FGA qualification

Tools

Shopify

Social media tools

Job description

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Production and Sales Co-ordinator, The London Victorian Ring Co - Hatton Garden, London, London

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Client:

The London Victorian Ring Co

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d753637c593c

Job Views:

5

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Supporting the work of the Jeweller since 2006

Production and Sales Co-ordinator

Supporting the work of the Jeweller since 2006

Production and Sales Co-ordinator

Production and Sales Co-ordinator

The London Victorian Ring Co

Hatton Garden, London

Role Overview

The London Victorian Ring Co. is a heritage-led luxury jeweller specialising in vintage style engagement and wedding rings. Were looking for a highly organised, warm, and detail loving Production & Sales Jewellery Coordinator to support our small, dedicated team. This is a client facing and hands on role.

In this multifaceted role, youll help guide bespoke commissions from first design to final polish, liaising directly with clients, craftsmen, and our team. Youll be involved in client communications, production coordination, and light digital content, while ensuring every step reflects our values.

Key Responsibilities

Client Communication & Coordination

Write and manage client emails regarding enquiries, quotes, orders, timelines, and aftercare.

Keep clients informed at key production milestones with warm, brand-aligned messaging.

Production Support

Help translate client requirements into brief documents and liaise with external partners (e.g. CAD designers, workshops).

Take ownership of the ready-to-wear collection, coordinating stock replenishment, sourcing gemstones, and ensuring each piece is completed to the highest standard.

Assist with quality checks, ensuring each piece aligns with LVR standards before presentation.

Maintain accurate records of design files, stone selections, client notes, and timelines.

Sales & In-Studio Experience

Support clients during appointments - whether in-person or virtually, by answering product questions and helping with ring sizing or design options.

Contribute to post-sale customer service with professionalism.

Light Creative & Admin

Assist in sourcing or organising images for social media or client updates.

Support content coordination for newsletters or Shopify product imagery.

Keep internal records organised across spreadsheets, folders, and our online platforms.

What We're Looking For

Essential Skills & Experience

12 years in a luxury retail, customer service, sales or creative coordination role.

A strong customer-focused attitude.

Excellent written communication and email etiquette.

Organised and calm under pressure, with a keen eye for detail.

Comfortable using cloud drives, email platforms, Shopify, and social media tools.

Passionate about design, craftsmanship, and delivering memorable client experiences.

Bonus Points For

Familiarity with jewellery production processes and styles.

A GIA or FGA qualification (or working towards one).

Experience with social content creation or creative direction in a boutique or lifestyle brand.

Who You Are

A natural communicator who cares deeply about quality and presentation.

Proactive and adaptable, you love working in a small team where no two days are the same.

Excited by the opportunity to work closely with beautiful objects, talented makers, and clients marking lifes most meaningful moments.

Benefits

Private medical care after probation.

Generous staff discount and in-house jewellery knowledge training.

Work closely with a tight-knit team in our Hatton Garden premises.

Opportunities to grow in responsibility and scope as the business scales.

Contract

Full time, permanent.

Salary

£28,000 £32,000 per annum, depending on experience.