Product & Technical Support Engineer

Diana B. Beauty; Washington; On-site; GBP 44,000; Full time

Job summary

An innovative engineering business in the UK is seeking a Product & Technical Support Engineer. This role involves resolving customer issues, collaborating with engineering and sales teams, and delivering training. The successful candidate will enjoy a salary around £44,000, 33 days of annual leave, and opportunities for international travel. Ideal applicants will have an engineering qualification and strong communication skills.

Benefits

33 days annual leave

Life insurance

BUPA healthcare

Staff awards

International travel opportunities

Qualifications

• Proven hands-on experience in engineering roles.
• Experience with forklift trucks, cranes, powered access, or materials handling is desirable.

Responsibilities

• Resolve customer issues and warranty claims.
• Deliver training and support customer engagement.
• Work with internal Engineering for product feedback.
• Collaborate with Sales on customer visits.
• Prepare reports and documentation.

Skills

Excellent communication skills

Ability to train and present

Hands-on engineering experience

Flexibility to travel

Education

Engineering qualification (BTEC ONC/HNC or equivalent)

Job description

Overview

An exciting opportunity has arisen for a Product & Technical Support Engineer to join a well-established and innovative engineering business. This role offers the chance to provide hands-on support, working closely with engineering, sales, and international customers. If you're a practical engineer who enjoys troubleshooting, building relationships, and travelling to new places, this could be the role for you. The successful candidate will enjoy a salary circa £44,000, 33 days annual leave (increasing with service), sociable daytime hours, life insurance, BUPA healthcare, sick pay, and staff awards.

Key responsibilities

• Resolve customer issues and warranty claims providing fast and effective technical support.
• Deliver training, customer visits, and service bulletins supporting proactive customer engagement.
• Work daily with internal Engineering teams, providing product and reliability feedback.
• Collaborate closely with Sales, supporting customer visits, tenders, and service opportunities.
• Prepare reports, service bulletins, and documentation to share knowledge and maintain standards.
• Represent the business professionally, always promoting safe working practices.

Product & Technical Support Engineer package includes

• Salary dependent on experience, circa £44,000.
• 33 days annual leave (increasing with service) plus sick pay.
• Life insurance and BUPA healthcare cover.
• International travel opportunities with exposure to a wide customer base.
• Collaborative culture, working closely with both Engineering and Sales.
• Long-term career stability within a forward-thinking manufacturer.
• Involvement in high-profile customer projects, events, and exhibitions.
• Staff awards and recognition schemes.

Product & Technical Support Engineer desirable skills & experience

• Engineering qualification (BTEC ONC/HNC or equivalent) or proven hands-on experience.
• Experience in forklift trucks, cranes, powered access, specialist vehicles, or materials handling (desirable).
• Excellent communication skills, with the confidence to train, present, and liaise with customers.
• Flexibility to travel as and when required.

How to apply

If interested in this Product & Technical Support Engineer position, please apply through this advert immediately.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. LNKD1_UKTJ