Product Technical Program Manager - Digital Customer Solutions

TN United Kingdom; United Kingdom; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Product Technical Program Manager to lead the Digital Customer Solutions team. In this pivotal role, you'll oversee the development and execution of a comprehensive roadmap aimed at enhancing customer experiences and addressing supply chain challenges. Collaborating with cross-functional teams, you will drive ideation, gather insights, and ensure timely delivery of solutions that align with strategic goals. This hybrid role offers the chance to make a significant impact in a dynamic environment focused on innovation and customer value.

Qualifications

• Degree in relevant field and professional qualification in management.
• Over 5 years of experience in SaaS/IoT environments.

Responsibilities

• Develop and manage the DCS roadmap and oversee planning activities.
• Gather customer insights and track performance for continuous improvement.

Skills

Product Management

Project Management

Business Planning

Leadership

Jira

Agile Methodologies

Waterfall Methodologies

Customer Insights Gathering

Continuous Improvement

SaaS/IoT Experience

Education

Degree in Technology, Engineering, Science, or Business

Professional qualification in Product, Project Management, or Business Planning

Tools

Jira

Jira Align

Job description

Job Description

Across Brambles, our Digital activity focuses on three ‘Big Rocks’: Asset Digitisation, Digital Customer Solutions & Advanced Analytics. While Asset Digitisation and Advanced Analytics primarily aim to drive internal growth and profitability, Digital Customer Solutions (DCS) is dedicated to creating value for current and future customers by addressing their supply chain challenges.

We leverage CHEP's extensive scale across global supply chains with advanced digital capabilities, offering insights to improve product quality, reduce waste, and enhance business performance.

The role of Product Technical Program Manager is a senior position within the DCS team. The primary responsibility is to oversee planning and execution of activities within the Solutions team and manage the overall DCS roadmap.

Key Responsibilities

• Develop and evolve the 2-year DCS discovery and delivery roadmap, facilitating decisions and communication.
• Lead ideation by gathering and assessing ideas and requests.
• Conduct discovery research to validate and evaluate customer problems and proposed solutions.
• Gather customer insights through NPS, feedback, and user groups.
• Track OKRs and prepare for Quarterly Planning Conferences, coordinating with teams across Brambles.
• Manage the comprehensive DCS master roadmap to maximize solution-market fit, delivery, ROI, and value creation.
• Lead quarterly planning, balancing customer and business demands with available resources.
• Facilitate roadmap reviews with stakeholders, generating options and analyses.
• Coordinate the collection and assessment of new ideas and customer problems for the solution roadmaps.
• Proactively gather and communicate customer feedback, tracking performance and fostering continuous improvement.
• Ensure smooth delivery of discovery activities through direct reports.
• Coordinate planning and stakeholder alignment for the next quarter.
• Implement maturity improvement strategies across processes, fostering continuous learning.
• Lead, manage, and develop the direct report team.
• Collaborate with Commercial and Product Development teams to align on goals and scope changes.
• Manage program activities, including vendor relationships and resource allocation.
• Adjust program scope and timelines based on customer needs.
• Ensure programs are delivered on time, within budget, and aligned with strategic goals.
• Track key milestones and advise executive management on adjustments.

Experience & Qualifications

• Degree in Technology, Engineering, Science, or Business.
• Professional qualification in Product, Project Management, or Business Planning.
• Successful experience in roles such as Product Management, Project Management, or Business Planning within relevant contexts.
• Leadership experience.
• Proficiency with Jira, including Jira Align.
• Over 5 years of experience in SaaS/IoT product environments.
• Experience managing projects/products through various lifecycle techniques (Agile, Waterfall).
• Fluency in English; Spanish is desirable.

Additional Information

This role is hybrid remote, based in the UK, with EU work permit required. Brambles is an equal opportunity employer committed to diversity and inclusion. Please note that we do not conduct interviews via online chat or request money for employment processes.