Product Technical Program Manager - Digital Customer Solutions

TN United Kingdom; Manchester; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Product Technical Program Manager to oversee digital customer solutions in Manchester. This pivotal role involves managing a dynamic team and driving the strategic roadmap for innovative digital solutions. You will collaborate with cross-functional teams to enhance customer experiences and optimize supply chain efficiencies. With a focus on sustainability and operational excellence, this position offers the chance to make a significant impact in a global organization. If you're passionate about technology and customer success, this opportunity is perfect for you.

Qualifications

• 5+ years in SaaS/IoT product environments with broad technical expertise.
• People leadership experience in product or project management.

Responsibilities

• Manage the planning and execution of all activities covered by the Solutions team.
• Lead the decision process for the next quarter plan, balancing customer and business demands.

Skills

Product Management

Project Management

Business Planning

IT Business Analysis

Leadership

Agile Methodologies

Fluency in English

Fluency in Spanish

Education

Degree in Technology, Engineering, Science, or Business

Professional qualification in Product Management or Project Management

Tools

Jira

Jira Align

Job description

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Product Technical Program Manager - Digital Customer Solutions, Manchester

Client: Brambles

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2aa8bcb6684c

Job Views: 13

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our.

Job Responsibilities

Across Brambles, our Digital activity is focused on three ‘Big Rocks’ of Asset Digitisation, Digital Customer Solutions & Advanced Analytics. While Asset Digitisation and Advanced Analytics are primarily centered on driving internal growth and profitability, the focus of Digital Customer Solutions (DCS) is to drive value for Brambles’ current and future customers by solving their challenges across their supply chains.

We combine CHEP's unrivaled scale across global supply chains with new, advanced digital capabilities. This means we can offer businesses with complex supply chains new insights that help them to improve product quality, reduce waste, and drive better business performance.

The Technical Program Manager role is a senior member of the DCS team, responsible for managing the planning and execution of all activities covered by the Solutions team and overseeing the overall DCS roadmap process.

Key Responsibilities

• Evolving the rolling 2-year DCS discovery and delivery roadmap (creating options, facilitating decisions & communicating).
• Ideation (gathering and assessing ideas & requests).
• Discovery (research, validate and value customer problems and proposed solutions).
• Customer insights (Net Promoter Score, customer feedback, and user groups).
• OKRs tracking and Quarterly Planning Conference preparation including coordination with teams across Brambles.
• Managing the DCS master roadmap covering all discovery and delivery activities for all solutions to maximize solution-market fit, delivery of vision and targets, and ROI-value creation.
• Leading the decision process for the next quarter plan, balancing customer and business demands with resources.
• Leading roadmap review and updates involving stakeholders, balancing various priorities, and generating analysis.
• Leading ideation, collecting, and assessing new ideas and customer problems for solution roadmaps.
• Managing customer insights & NPS processes to gather feedback and track performance.
• Ensuring the delivery velocity and smooth operation of discovery activities.
• Coordinating QPC preparation and handshake processes for quarterly planning.
• Implementing continuous learning and improvements in processes.
• Leading, managing, and developing the direct report team.
• Collaborating with Commercial and Product Development teams to align customer goals and objectives.
• Managing program activities, resources, scope, and timing to ensure on-time, within-budget delivery.
• Tracking key milestones and advising executive management on adjustments.

Experience and Qualifications

Essential

• Degree in Technology, Engineering, Science, or Business.
• Professional qualification in Product Management, Project Management, or Business Planning.
• Experience in roles such as Product Management, Project Management, Portfolio Management, Business Planning, or IT Business Analysis within a similar context.
• People leadership experience.
• Proficiency with Jira tooling, including Jira Align.
• 5+ years in SaaS/IoT product environments with broad technical expertise.
• Experience managing projects/products through various lifecycle techniques (agile, waterfall).
• Fluency in English.

Desirable

• Experience in startups or small tech businesses.
• Knowledge of supply chains in FMCG and Food industries.
• Fluency in Spanish.

Additional Details

Preferred education: Bachelors

Experience level: 5-7 years

Remote: Hybrid remote

We are an Equal Opportunity Employer committed to diversity and fairness in the workplace.