Product Team Leader

RIVER ISLAND; Bolton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits a dynamic Product Team Leader at a beloved retail brand. In this role, you will lead a passionate team, ensuring exceptional customer journeys and visual standards while driving sales and operational excellence. You will be at the forefront of fashion trends, motivating your team to deliver their best in a fast-paced environment. With a strong focus on personal development and team empowerment, this position offers a unique chance to shape the retail experience and make a meaningful impact. Join a diverse and vibrant community that values its employees and fosters growth.

Benefits

50% Staff Discount

Uniform Allowance

Financial Advice

Wellbeing Solutions

Enhanced Maternity and Paternity Support

Generous Bonus Scheme

Private Pension Plan

28 Days Paid Holiday

Qualifications

• Experience in retail, preferably in a supervisory role.
• Strong communication and interpersonal skills essential.

Responsibilities

• Lead and inspire the store team to enhance customer experience.
• Drive store KPIs including sales and stock management.

Skills

Retail Experience

Communication Skills

Team Leadership

Customer Service

Time Management

Emotional Intelligence

Adaptability

Education

High School Diploma

Retail Management Training

Tools

Commercial Tools

Job description

We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.

About The Role

What You'll Be Doing

• Deliver great product placement and 'wow' wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty manage in all areas of the store operation including service, people, and operations.
• Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive commercial actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

You'll Be Perfect If

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• And most importantly love our products as much as we do so we create the best possible customer journey!

Things To Consider

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you'll be managing a diverse team.
• Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.

This Is For You

We're a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

What we can offer you:

• Generous 50% staff discount & uniform allowance.
• Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway!
• Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed.
• Support for all different family setups enhanced maternity, paternity, adoption & fertility treatment.
• Give as you earn scheme, a 'Giver Island' day each year and receive matched funding.
• Progression focus throughout Retail & Head Office.
• A generous bonus scheme & private pension plan.
• 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays.

Keeping You Safe

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs.

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.