Product Support Specialist, Upper Extremities - North West

Stryker; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Stryker as a Product Support Specialist in Liverpool, where you will support surgical procedures with our Upper Extremity portfolio. The role involves providing clinical product support, training, and developing strong relationships with healthcare professionals to ensure successful outcomes. Ideal candidates are motivated, tech-savvy individuals with a background in clinical settings and excellent knowledge of anatomy.

Benefits

In-house product training and field sales training

Bonuses

Healthcare

Family leaves

Wellness programs

Onsite gym

Mobile phone, iPad, laptop

Company car or allowance

Qualifications

• Experience in a clinical role, preferably in a theatre environment.
• Ability to engage, influence, motivate, and work hard.
• Valid UK Driver’s license.

Responsibilities

• Provide clinical product support during surgical procedures.
• Assist in daily coordination of accounts and tasks supporting procedures.
• Complete account administration duties as per quality and compliance requirements.

Skills

Excellent knowledge of anatomy and physiology

Confident presentation skills

Tech-savvy and motivated

People-focused with charisma

Tools

MS Office

Job description

Stryker, Liverpool, England, United Kingdom

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Why join Stryker?

Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare and pushing forward to find the best paths for our clients and patients.

This is a fantastic opportunity to join one of Stryker’s fastest growing divisions and the number 1 shoulder company in the UK.

In this technical and clinical role, you will gain hands-on training and experience with Stryker’s Upper Extremity portfolio, including Blueprint planning software, Tornier shoulder solutions (e.g., Perform Humeral, Perform Reverse, and Flex), and Latitude EV elbow, to ensure successful surgical outcomes.

You will provide clinical product support to end users and on-site guidance during surgical procedures. You will resolve technical product and service issues, provide training, ongoing in-services, and customer education to assigned accounts.

Clinical and Technical Expertise:

• Complete 101 and 201 training and develop an understanding of all basic procedures.
• Complete Stryker Learning Management System (SLMS) assignments on time.
• Build knowledge of Stryker implants, instrumentation, and clinical benefits.
• Learn proprietary software for pre-operative CT scans and assist surgeons in planning, sizing, and positioning implants.
• Observe and apply training practices used to guide surgeons and hospital staff.

Account and Territory Management:

• Assist in daily coordination of accounts and tasks supporting scheduled procedures.
• Learn hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive relationships with surgeons and hospital staff.
• Complete account administration duties (e.g., consignment audits, PER process, RMA process, case billing and closure). Provide prompt and accurate complaint reports as per quality and compliance requirements.
• Assist in product demonstrations and lab logistics to support sales, marketing, and potential customers.
• Build collaborative relationships with internal sales teams to achieve business goals.

What you need:

• Experience in a clinical role, preferably in a theatre environment.
• Tech-savvy and motivated.
• People-focused with charisma.
• Computer skills, including MS Office.
• Confident presentation skills.
• Excellent knowledge of anatomy and physiology.
• High achiever, eager to learn and take on challenges.
• Ability to engage, influence, motivate, and work hard.
• Valid UK Driver’s license.

What we offer:

• Opportunities to discover your strengths, follow your passion, and own your career.
• In-house product training and field sales training.
• Innovative products that improve lives.
• A driven, successful team committed to our mission.
• Bonuses, healthcare, family leaves, wellness programs, onsite gym and restaurants, discounts, awards, and more.
• Role-specific benefits include a mobile phone, iPad, laptop, and company car or allowance.

Who are we?

Stryker is a global leader in medical technology, dedicated to making healthcare better. We offer innovative products across orthopaedics, medical and surgical, neurotechnology, and spine sectors, impacting over 150 million patients annually in more than 100 countries.

Visit our website at www.stryker.com for more information.

Additional details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Appliances, Electrical & Electronics, Industrial Machinery, Medical Equipment