Product Support Specialist Robotic & Manuel

Stryker Corporation; United Kingdom; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Product Support Specialist, where you will play a vital role in promoting innovative medical solutions to healthcare professionals. In this dynamic position, you will leverage your clinical and technical expertise to support surgeons in the use of advanced robotic technologies. Your strong communication skills and ability to build relationships will be key as you work closely with clients to ensure their satisfaction and success. With a focus on customer service and sales results, you will contribute to the growth of the company's Joint Replacement business. If you're ready to make a meaningful impact in the medical field, this opportunity awaits you.

Qualifications

• Strong communication and analytical skills are essential for this role.
• Experience in sales and customer service is highly valued.

Responsibilities

• Promote Hip and Knee products to Orthopaedic Surgeons.
• Provide clinical and technical support to surgeons and hospital staff.
• Achieve sales results in line with targets and KPIs.

Skills

Excellent communication skills

Analytical skills

Sales Skills

Teamwork and networking skills

Commercial awareness

Confidence and persistence

Patience and self-motivation

Flexibility to adapt to changes

Assertiveness

Learning skills

Education

Degree in a relevant field

Tools

CRM Tool

Proprietary software for pre-operative planning

Job description

Product Support Specialist Robotic & Manual

Location

Newcastle upon Tyne, England; Darlington, Co Durham; Middlesbrough, Teeside; Stockton-on-Tees, Co Durham; Durham, England

Job Details

Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: R537608
Work Flexibility: Field-based

Job Purpose

To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.

Essential Duties & Responsibilities

1. Stryker Citizen: Demonstrates outstanding ethics, treats customers and employees with respect, and represents the company in the best possible light.
2. Knowledge: Communicates essential benefits of products and their clinical applications.
3. Customer Service: Acts with integrity and delivers on commitments within the required timescales.
4. Business Planning: Constructs a basic business plan with input from mentor/manager.
5. Sales Skills: Develops rapport and understands the importance of relationships in selling.
6. Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process.
7. Discretion/Latitude/Impact: Work is closely supervised, with specific direction provided by more experienced staff.
8. Sales Results: Achieve sales results in line with the annual sales target and KPI metrics.
9. Customer Support: Planning, prioritizing, and executing required activities and customer support.
10. Customer Maintenance: Support/maintenance of existing customers to maintain customer satisfaction.
11. Strategy Development: Develop short and medium-term strategies in collaboration with the customer.
12. Communication: Good negotiation skills with customers to ensure profitable relationships.
13. Market Observations: Analyze responsible area for opportunities.
14. Challenge Resolution: Address challenges with the customer and develop solutions.
15. Meetings Participation: Participate in in-house meetings to discuss organizational issues.
16. CRM Administration: Administration of IT-based customer database/CRM-Tool.

Clinical/Technical Expertise

1. Serve as front-line clinical and technical support to surgeons and hospital staff.
2. Train and guide surgeons in the use of Stryker’s Mako robot.
3. Use proprietary software for pre-operative planning.
4. Troubleshoot technical issues related to the robot.
5. Partner with Field Service team to resolve technical issues.
6. Build knowledge of Stryker implants and instrumentation.
7. Educate surgeons on clinical benefits and best practices.
8. Complete necessary training for robotic-assisted surgery applications.
9. Develop ability to competently cover complex procedures.

Key Talents / Skill Requirements

1. Excellent communication skills in spoken and written English.
2. Outgoing and persuasive manner.
3. Confidence and persistence.
4. Patience and self-motivation.
5. Analytical and planning skills.
6. Flexible approach to adapt to changes.
7. Strong teamwork and networking skills.
8. Commercial and business awareness.
9. Valid driving license.
10. Ability to discuss medical and economic issues with customers.
11. Assertiveness and service-oriented mindset.
12. OR experience.
13. Learning skills and openness to new ideas.
14. High self-organization skills.
15. Willingness to travel.
16. Positive attitude and solution-oriented approach.
17. Self-motivated and ownership of work.
18. Collaborative partner, building relationships for continuous improvements.
19. Goal-oriented to achieve targets in a fast-paced environment.

Travel Percentage

80%