Product Support Specialist, Robotic & Manuel

Stryker; Newbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in medical technologies, Stryker seeks a Product Support Specialist to enhance their Joint Replacement business. The role involves providing clinical support to surgeons during robotic surgeries, training staff in product use, and fostering customer relationships to ensure satisfaction and business growth.

Qualifications

• Strong knowledge of anatomy, particularly of the Lower Limb, Hips, and Knees.
• Experience providing clinical and technical support in a surgical setting.

Responsibilities

• Provide clinical product support to end users before, during, and after surgeries.
• Train surgeons and hospital staff in the use of Stryker’s Mako robot.
• Develop rapport with customers and support business growth.

Skills

Excellent communication skills

Sales skills

Self-motivation

Analytical skills

Teamwork

Education

Physiotherapy background

Job description

Product Support Specialist, Robotic & Manual

Join to apply for the Product Support Specialist, Robotic & Manual role at Stryker.

This role aims to grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.

The Product Support Specialist – Manual & Robotic provides clinical product support to end users, along with guidance and assistance during Mako surgical procedures.

Essential Duties & Responsibilities:

• Demonstrate outstanding ethics and treat customers and employees with respect, representing the company positively.
• Communicate the benefits and clinical applications of products effectively.
• Act with integrity, deliver on commitments within required timescales, and construct basic business plans in collaboration with mentors and managers.
• Develop rapport with customers, understand their needs using open questioning techniques, and utilize knowledge of key brands to identify sales opportunities.
• Understand stakeholder decision processes, ask appropriate questions, and work closely with the sales team to support business growth.
• Support and maintain existing customers to ensure satisfaction and quality, collaborating with the sales team and other departments.
• Develop strategies with customers to strengthen Stryker's market position.
• Engage in effective communication and negotiation to build profitable and sustainable relationships.
• Observe market trends, analyze the responsible area, and address customer challenges with support from the RSM/Sales Team.
• Participate in organizational meetings to discuss development and business issues, enhancing relevant knowledge and skills.
• Administer customer databases and CRM tools.

Clinical/Technical Expertise:

The ideal candidate will have strong knowledge of anatomy, particularly of the Lower Limb, Hips, and Knees, possibly from a Physiotherapy background. Responsibilities include:

• Providing clinical and technical support to surgeons and hospital staff before, during, and after surgeries.
• Training surgeons and hospital staff in the use of Stryker’s Mako robot, including setup, breakdown, and intra-operative activities.
• Preparing pre-operative CT scans and assisting in implant planning and sizing.
• Troubleshooting technical issues independently or escalating as necessary.
• Collaborating with the Field Service team for maintenance and technical resolutions.
• Building knowledge of Stryker implants and mastering the robot applications to become a trusted case coverage resource.
• Educating staff on the clinical benefits and best practices for robotic surgery.
• Completing required training and certifications for robotic and manual procedures.

Key Talents / Skills:

• Excellent communication skills in English.
• Outgoing, persuasive, confident, and persistent.
• Patience, self-motivation, analytical skills, and adaptability.
• Strong teamwork, networking, commercial awareness, and a valid driving license.
• Ability to discuss medical and economic issues confidently with customers.
• Sales skills, assertiveness, service orientation, OR experience, and learning agility.
• High self-organization, willingness to travel, positive attitude, ownership, and collaboration skills.
• Goal-oriented with high ethics and integrity.

The region covered includes Leeds, York, Hull, and Northallerton.

Stryker is a global leader in medical technologies, committed to making healthcare better through innovative products and services impacting over 150 million patients annually.

Additional Information:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Other
• Industries: Appliances, Electrical & Electronics Manufacturing, Industrial Machinery Manufacturing, Medical Equipment Manufacturing

This job posting is active and accepting applications.