Product Support Specialist - Robotic & Manual, South Wales & West Midlands

TN United Kingdom; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to enhance customer service in robotic and manual joint replacements. This role involves direct support for clinical customers, ensuring exceptional service and procedural excellence. You will coordinate training, manage inventory, and conduct product evaluations while collaborating with a dynamic team. With a focus on communication and professionalism, this position offers a chance to make a significant impact in the medical field. If you are passionate about healthcare and eager to contribute to innovative solutions, this opportunity is perfect for you.

Qualifications

• Minimum 2 years’ theatre or medical experience required.
• Industry background advantageous for this role.

Responsibilities

• Support Stryker products related to Joint Replacement procedures.
• Provide training on Stryker products to clinical staff.
• Manage inventory and asset management in theatre settings.

Skills

Excellent communication skills

Collaborative team player

Product demonstration skills

Anatomy/Physiology knowledge

Proficiency in MS Office

Education

Experience in theatre or medical environments

Tools

MS Office

Job description

The job description is fairly comprehensive but could benefit from improved formatting for better readability and clarity. It currently mixes HTML tags and plain text, which could be streamlined. Additionally, some sections could be better organized with consistent use of headings and lists. Here's a refined version:

Product Support Specialist - Robotic & Manual, South Wales & West Midlands, Staffordshire

Client:

Location: Staffordshire, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 87883a52484d

Job Views: 15

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

Work Flexibility: Field-based

The Job's Mission: The Stryker Product Support Specialist is responsible for directly supporting all Stryker products related to Joint Replacement procedures, including robotic surgery with Mako. This role focuses on servicing and supporting clinical customers to achieve best-in-class support and procedural excellence. Additional responsibilities include coordinating training and events with the local sales team and managing daily business support to ensure exceptional customer service.

Key Activities & Accountabilities

• Servicing existing and new customers within theatre and clinical environments.
• Supporting MAKO robotic procedures and manual joint replacements.
• Providing training on Stryker products to theatre and HCP staff.
• Collaborating with regional team members and the Regional Sales Manager to ensure top-tier service.
• Auditing theatre stock, managing inventory, and asset management.
• Understanding clinical applications to offer optimal solutions.
• Conducting product trials and evaluations.
• Implementing training, organizing workshops, and supporting new product introductions.
• Communicating product features and benefits effectively.
• Maintaining high ethical standards, respect, and professionalism.
• Following through on commitments and observing customer needs.
• Developing business plans and understanding regional healthcare strategies.
• Performing additional duties as directed by the RSM.

Education

• Experience in theatre or medical environments preferred; industry background advantageous.

Experience

• Minimum 2 years’ theatre or medical experience.
• Knowledge of costs and pressures in surgical settings.
• Proficiency in MS Office and presentation tools.
• Skills in product demonstration and anatomy/physiology knowledge.

Competencies

• Excellent communication skills.
• Collaborative team player.
• Professional, disciplined, organized.
• Responsible and self-motivated.
• People skills and a winning personality.
• Commitment to continuous self-improvement.
• Flexible to change.

Location & Travel

This role is based within the South Wales & West Midlands team, primarily working in the West Midlands. Travel percentage: 80%.