Product Support Specialist - Robotic & Manual, South Wales & West Midlands

TN United Kingdom; Barry; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to enhance customer experiences with Stryker products. This dynamic role focuses on supporting robotic and manual joint replacement procedures, ensuring high service levels while collaborating closely with sales teams. You'll be pivotal in training healthcare professionals, managing inventory, and conducting product demonstrations. With a commitment to excellence and a passion for healthcare, you’ll thrive in a collaborative environment, making a real impact in the lives of patients and clinical staff alike. Join a forward-thinking company dedicated to innovation and exceptional service.

Qualifications

• Minimum 2 years of theatre or medical experience required.
• Understanding of theatre costs and procedures is essential.

Responsibilities

• Servicing existing and new customers in clinical environments.
• Training staff on Stryker products and conducting workshops.

Skills

Communication Skills

Team Collaboration

Presentation Skills

Customer Relationship Management

Adaptability

Education

Theatre Experience or Medical Training

2 Years Theatre or Medical Experience

Tools

MS Office

Job description

Job Description: Product Support Specialist - Robotic & Manual, South Wales & West Midlands, Barry

This role involves supporting Stryker products related to Joint Replacement procedures, including robotic surgery with Mako. The specialist will focus on servicing and supporting clinical customers, working with the sales team for training and business support, and ensuring exceptional service levels.

Key Responsibilities

1. Servicing existing and new customers in theatre and clinical environments.
2. Supporting MAKO robotic and manual joint replacement surgeries.
3. Training theatre and HCP staff on Stryker products.
4. Collaborating with regional teams to maintain high customer service standards.
5. Auditing theatre stock, managing inventory, and asset management.
6. Understanding clinical applications to offer optimal solutions.
7. Conducting product trials and evaluations.
8. Organizing and conducting training workshops and events.
9. Communicating product features and benefits.
10. Maintaining high ethical standards and professionalism.
11. Fostering customer relationships and supporting sales initiatives.
12. Developing and maintaining a business plan with objectives.
13. Understanding the local healthcare environment.
14. Performing additional duties as directed by the Regional Sales Manager.

Qualifications and Experience

• Preferred: Theatre experience or medical training; industry background advantageous.
• Minimum 2 years’ theatre or medical experience.
• Understanding of theatre costs and procedures.
• Proficiency in MS Office and presentation skills.
• Knowledge of anatomy and physiology for product demonstrations.

Competencies

• Excellent communication skills.
• Collaborative and team-oriented.
• Professional, disciplined, organized.
• Responsible and self-motivated.
• People skills and a winning personality.
• Commitment to continuous self-improvement.
• Flexible and adaptable to change.

Location and Travel

This position is based in South Wales & West Midlands, primarily working in the West Midlands. Travel requirement: 80%.