Product Support Specialist (Mobile)

Stryker; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen in der Medizintechnik sucht einen Produkt-Support-Spezialisten für mobile Lösungen. Diese spannende Rolle erfordert hervorragende Kommunikationsfähigkeiten und die Fähigkeit, Kundenbedürfnisse zu verstehen. Sie werden klinische Unterstützung bieten und bei chirurgischen Verfahren assistieren, während Sie gleichzeitig Verkaufsziele erreichen und die Kundenzufriedenheit sicherstellen. In einem dynamischen Team werden Sie die Möglichkeit haben, Ihre Fähigkeiten in einem sich ständig weiterentwickelnden Umfeld weiterzuentwickeln und einen positiven Einfluss auf die Patientenversorgung zu haben.

Qualifications

• Ausgezeichnete Kommunikationsfähigkeiten und Verkaufsfähigkeiten sind erforderlich.
• Flexibilität und die Bereitschaft zu reisen sind wichtig für die Rolle.

Responsibilities

• Unterstützung bei chirurgischen Verfahren und Schulung von Chirurgen und Personal.
• Entwicklung von Strategien zur Stärkung der Marktposition von Stryker.

Skills

Kommunikationsfähigkeiten

Verkaufskompetenz

Analytische Fähigkeiten

Teamorientierung

Flexibilität

Selbstmotivation

Ethik und Integrität

Tools

CRM-Tools

Job description

Join or sign in to find your next job

Join to apply for the Product Support Specialist (Mobile) role at Stryker

1 day ago Be among the first 25 applicants

Join to apply for the Product Support Specialist (Mobile) role at Stryker

Get AI-powered advice on this job and more exclusive features.

Job Overview

To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.

The Product Support Specialist – Manual & Robotic provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.

This role requires flexibility and mobility to support multiple territories over two regions for the first 12 months, after which the candidate will focus on one team and region.

Essential Duties & Responsibilities

1. Demonstrate outstanding ethics, treat customers and employees with respect, and represent the company positively.
2. Communicate the benefits of products and their clinical applications.
3. Act with integrity and deliver on commitments within required timescales.
4. Construct a basic business plan with input from a mentor/manager and plan daily, weekly, and monthly activities.
5. Develop rapport and understand customer needs using open questioning techniques; utilize knowledge of key brands to open sales opportunities.
6. Understand stakeholder decision-making processes and ask appropriate questions to identify stakeholders.
7. Work under supervision, keep supervisors informed, and achieve results that generally do not significantly impact revenue or budget.
8. Achieve sales targets and KPIs, plan and prioritize activities, and support customer growth and retention.
9. Support existing customers to maintain satisfaction and collaborate with the Sales Team and other departments.
10. Develop strategies to strengthen Stryker’s market position, communicate effectively with customers, and analyze market conditions.
11. Address customer challenges, participate in organizational meetings, and manage customer data using CRM tools.
12. Serve as front-line clinical and technical support during surgical procedures, train surgeons and staff on the Mako robot, and troubleshoot technical issues.
13. Partner with Field Service to resolve issues, expand knowledge of Stryker products, and educate users on clinical benefits.
14. Complete necessary training and certifications for robotic and manual procedures.
15. Develop skills to cover complex hip and knee procedures confidently.

Key Talents / Skills

• Excellent communication skills in English.
• Outgoing, persuasive, confident, and persistent.
• Patient, self-motivated, and analytical.
• Flexible, team-oriented, and commercially aware.
• Valid driver’s license and willingness to travel.
• Ability to discuss medical and economic issues confidently.
• Sales skills, assertiveness, service orientation, and learning agility.
• High self-organization, positive attitude, and ethical integrity.

Company Overview

Stryker is a global leader in medical technologies, committed to making healthcare better through innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Medical Equipment Manufacturing, etc.

Referrals can increase your chances of interviewing. Get notified about new Product Support Specialist jobs in Newcastle Upon Tyne, England, UK.