Product Support Specialist - Manual & Robotic - East Scotland

TN United Kingdom; Linlithgow; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Product Support Specialist, der die Joint Replacement Geschäftstätigkeiten durch exzellenten Kundenservice und technische Unterstützung für Chirurgen vorantreibt. Diese Rolle erfordert hervorragende Kommunikationsfähigkeiten und die Fähigkeit, starke Beziehungen aufzubauen. Sie werden in einem spannenden Umfeld arbeiten, in dem Sie die Möglichkeit haben, mit innovativen Produkten zu arbeiten und Ihre Fähigkeiten in einem schnelllebigen Markt zu entwickeln. Wenn Sie eine Leidenschaft für den Kundenservice und medizinische Technologien haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 0-1 Jahre Verkaufserfahrung mit einem verwandten Diplom; höhere Bildung von Vorteil.
• Marktkenntnis und medizinischer Hintergrund bevorzugt.

Responsibilities

• Unterstützung von Chirurgen und Krankenhauspersonal vor, während und nach Operationen.
• Entwicklung und Ausführung von Geschäfts- und Verkaufsplänen.

Skills

Kommunikationsfähigkeiten

Verkaufserfahrung

Analytische Fähigkeiten

Teamorientierung

Kundenservice

Education

Diplom im verwandten Bereich

Höhere Bildung

Tools

CRM-Tools

Job description

The provided job description is comprehensive and covers key responsibilities, qualifications, and skills. However, it can be improved for readability and clarity by organizing the content with clearer headings and ensuring consistent formatting. Below is a refined version with improved structure and formatting:

Product Support Specialist - Manual & Robotic - East Scotland, Linlithgow

Client: [Client Name]

Location: Linlithgow, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 36e94e654272

Job Views: 13

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

Work Flexibility: Field-based

Position Summary: To grow Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise. The Product Support Specialist provides clinical product support to end users and assists during Mako surgical procedures.

Essential Duties & Responsibilities

• Demonstrate outstanding ethics, treating customers and employees with respect.
• Communicate the benefits and clinical applications of products.
• Deliver exceptional customer service and act with integrity.
• Develop and execute business and sales plans in collaboration with mentors and managers.
• Build rapport with customers, understand their needs, and utilize troubleshooting to grow the business.
• Identify stakeholders and understand the decision-making process.
• Maintain close supervision and keep supervisors informed of work status.
• Achieve sales targets and KPIs.
• Plan and prioritize activities, support existing customers, and develop strategies to enhance Stryker's market position.
• Communicate effectively with customers and negotiate to build sustainable relationships.
• Conduct market observations and analyze area performance.
• Address customer challenges and develop solutions with team support.
• Participate in organizational meetings and training.
• Manage customer data using CRM tools.

Clinical/Technical Expertise

• Provide front-line support to surgeons and hospital staff before, during, and after surgeries.
• Train and guide staff in the use of Stryker’s Mako robot and manual procedures.
• Assist in pre-operative planning and troubleshooting technical issues.
• Collaborate with Field Service to ensure technical maintenance.
• Build knowledge of implants and robotic applications to become a trusted resource.
• Complete necessary training and obtain certifications for robotic-assisted surgeries.

Key Talents & Skills

• Excellent communication skills in English.
• Outgoing, persuasive, confident, and persistent.
• Patient, self-motivated, and analytical.
• Flexible and team-oriented.
• Commercial awareness and a valid driving license.
• Ability to discuss medical and economic issues confidently.
• Sales and service orientation, OR experience, and learning agility.
• Self-organized with a willingness to travel.
• Positive, solution-oriented attitude and high ethics.

Qualifications & Experience

• 0-1 years of sales experience with a related diploma; higher education advantageous.
• Market knowledge and medical background preferred.
• Experience in sales of capital goods or clinical/OR settings is a plus.

Travel Percentage: 70%