Product Support Specialist - Manual and Robotic - Sussex

TN United Kingdom; Canterbury; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Product Support Specialist to enhance their robotics and joint replacement business in Canterbury. This dynamic role involves providing technical expertise and training for cutting-edge robotic technologies, fostering relationships with healthcare professionals, and driving sales growth. The position offers significant travel opportunities and is ideal for self-motivated individuals with a strong background in medical devices. Join a team focused on improving healthcare outcomes and make a meaningful impact in the medical technology field.

Qualifications

• At least 2 years of sales experience in medical devices or healthcare.
• Strong communication and relationship-building skills.

Responsibilities

• Develop sales strategies to drive growth in joint replacement and robotics.
• Provide training and technical support for robotic applications.

Skills

Sales Experience

Communication Skills

Relationship Building

Technical Support

Training Skills

Tools

Proprietary Software

Job description

Job Title: Product Support Specialist - Manual and Robotic - Sussex, Canterbury

Client:

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

63f276c0608b

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Work Flexibility: Field-based

We’re looking for a talented, highly motivated professional responsible for driving Stryker’s Joint Replacement and Robotics business in Sussex. You will be trained and certified to support the Mako Smart Robotics programme, providing technical expertise to support sales and training. This role offers growth opportunities within a leading medical technology company, focused on improving healthcare outcomes.

Key Responsibilities:

1. Develop effective territory sales strategies to drive growth.
2. Achieve annual sales targets and key performance indicators.
3. Provide surgeons and operating room staff with training and technical support for robotic applications and associated equipment.
4. Utilize proprietary software for pre-operative planning and assist in implant procedures.
5. Build relationships with stakeholders in NHS and private sectors, including surgeons, theatre managers, nursing staff, procurement, and finance professionals.
6. Conduct product demonstrations and clinical training.
7. Offer in-theatre product support for manual and robotic cases.
8. Collaborate effectively with team members and across divisions.
9. Participate in professional congresses and events.
10. Maintain and update knowledge of products, technology, and market trends.

Experience & Competencies:

1. Positive attitude with a solution-oriented approach.
2. Self-motivated with ownership of work and continuous improvement mindset.
3. Strong relationship-building skills to foster collaboration and drive success.
4. Goal-oriented with focus on delivering safe, effective solutions.
5. High ethics and integrity aligned with Stryker’s values.
6. Excellent communication and presentation skills.
7. At least 2 years of successful sales experience in joint replacement, medical devices, or healthcare preferred.
8. Knowledge of NHS, theatre environment, or medical devices advantageous.

Travel Percentage: 80%