Product Support Specialist, Extremities - Northern Ireland

Stryker; Belfast City District; On-site; GBP 33,000 - 56,000; Full time

Benefits offered by this job

In-house training

Benefits package

Company car/Allowance

Onsite gym & restaurants

Job summary

Stryker is a global medical technology leader based in the United Kingdom. This role provides frontline clinical and technical support to surgeons and hospital staff, during and after procedures, with training and education for accounts across Foot & Ankle and Upper Extremities portfolios.

You will resolve product issues, train users, and help grow customer partnerships through technical expertise and exceptional service.

Qualifications

• Relevant degree or equivalent training in a medical, scientific or technical field.
• Minimum of 2 years experience in a clinical role; theatre environment desirable.
• Excellent communication, willingness to learn, and team collaboration.
• Comfort with travel and weekend work; good MS Office skills.

Responsibilities

• Provide frontline clinical and technical support to surgeons and hospital staff during procedures.
• Deliver on-site guidance, resolve product issues, and provide training to accounts.
• Promote products to grow trauma & extremities business and maintain relationships.
• Complete required training and develop understanding of procedures.

Skills

Communication

Teamwork

Willingness to learn

MS Office

Travel flexibility

Driver's license

Tech savvy

Education

Medical/science/tech degree

Job description

Why join Stryker?

Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare. We have never been afraid to push forward and navigate the best paths for our clients and patients.

In this role you will develop the skills and certifications necessary to optimally perform in this technical and clinical role. Gain hands‑on training and experience on the use of Stryker’s products, specific to the Foot & Ankle and Upper Extremities portfolios.

Foot and Ankle portfolio including: Prophecy planning software, Infinity Total Ankle, MIS, to ensure successful surgical outcomes.

Upper Extremities Portfolio including: Blueprint planning software, Tornier shoulder solutions (e.g. Perform Humeral, Perform Reverse and Flex), and Latitude EV elbow, to ensure successful surgical outcomes.

You will provide clinical product support to all end users and on‑site guidance and assistance during surgical procedures. Resolve technical product and service issues as needed. You will provide training, ongoing in‑services, and customer education to assigned accounts.

The mission is to grow Stryker's Trauma & Extremities business by promoting clinical products to Orthopaedic Surgeons and optimising customer service, growing existing accounts through technical expertise.

Responsibilities:

• Always demonstrate outstanding ethics. Treat customers and employees with respect, represent the company in the best possible light
• Communicate essential benefits of products and their clinical applications
• Act with integrity and reactively deliver on commitments within the required timescales
• Develop rapport. Understand the importance of relationships in selling. Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales team to sell. Use customer troubleshooting opportunities to grow and protect the business
• Understand that there are multiple stakeholders in the decision-making process and ask appropriate questions to identify the stakeholders
• Achieve sales results in line with the annual sales target and KPI metrics
• Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures
• Complete 101 and 201 training and develop an understanding of all basic manual procedures
• Develop ability to competently cover complex primary and revision procedures

What you need?

• Relevant degree or equivalent training in a medical, scientific or technical career
• Minimum of 2 years experience working in a clinical role
• Experience within a theatre environment is desirable
• Tech savvy and minded
• Excellent communication skills
• Aptitude for learning
• Strong teamwork and networking skills
• Computer skills, MS Office
• Willingness to travel and occasional weekend work
• Positive attitude, a "can do" solution orientated approach to succeed
• Goal Orientated, to thrive in this fast-paced environment you will stop at nothing to ensure you achieve your goals, keeping the patient/customer and their requirements squarely in focus, we want people who deliver safe and robust solutions
• High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare
• An interest in anatomy and physiology
• Valid UK drivers license

What do we offer in return?

• Ability to discover your strengths, follow your passion and own your own career
• In-house product training program
• Quality products that improve the lives of customers and patients
• A winning team driven to achieve our mission and deliver remarkable results
• Coworkers committed to achieving more and winning the right way
• A comprehensive total rewards package
• Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gym's and restaurants; discount purchase programs; and service and performance awards – not to mention various social and recreational activities
• In line with the requirements of the role, you will also receive a mobile phone, iPad, laptop, and company car or car allowance

Who are we?

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world.

For more information, please visit our website at www.stryker.com.Insert detailed job description here.

United Kingdom Pay Range:

• £33,300 - £55,600 GBP Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.