Product Support Specialist

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Job Role: Product Support Specialist – Manual & Robotic

Objective: To support Stryker's Joint Replacement business by promoting Hip and Knee products to Orthopaedic Surgeons, optimizing customer service, and growing existing accounts through technical expertise.

Key Responsibilities:

1. Provide clinical product support to end users and assist during Mako surgical procedures.
2. Demonstrate outstanding ethics, treat customers and employees with respect, and represent the company positively.
3. Communicate the benefits and clinical applications of products effectively.
4. Deliver excellent customer service, act with integrity, and fulfill commitments.
5. Develop and execute business plans in collaboration with mentors and managers.
6. Build rapport with customers, understand their needs, and identify opportunities for sales growth.
7. Maintain customer satisfaction and collaborate with sales and other departments.
8. Develop strategies to strengthen Stryker's market position.
9. Engage in market observation and analysis to inform strategies.
10. Participate in organizational meetings and maintain CRM database records.

Clinical/Technical Expertise:

1. Support surgeons and hospital staff before, during, and after surgeries, including training on the Mako robot.
2. Assist with pre-operative planning using proprietary software.
3. Troubleshoot technical issues and coordinate with field service teams.
4. Build knowledge of implants, instrumentation, and robotic applications.
5. Complete required training and certifications.

Key Skills and Talents:

• Excellent communication skills in English.
• Persuasive, confident, and persistent.
• Patient, self-motivated, and adaptable.
• Strong analytical, planning, and teamwork skills.
• Commercial awareness and valid driving license.
• Ability to discuss medical and economic issues confidently.
• Solution-oriented, proactive, and goal-focused.
• Willingness to travel and work flexibly.

Travel Percentage: None