Product Support Specialist

Job Description:

Join our Team: Product Support Specialist (Crusher)

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Product Support Specialist (Crusher) to contribute to the Terex Dungannon Service team.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

Position: Product Support Specialist (Crusher)

Location: Dungannon

Reporting to: Technical Support Manager

Hours of Work: 39.75 hours per week

What you will do

You will play a pivotal role within the Service team. The Product Support Specialist will be involved in a broad sum of diverse activities performed in the interest of delivering and supporting Terex brands via the Online Helpdesk. They will establish strong links with dealers around the global network.

Main Duties & Responsibilities

• Provide technical support to Terex Dealers & Field Service Engineers alike, over the Automated Helpdesk & Call Centre System and on-site deployment to enable swift resolution of technical issues.
• Provide accurate feedback to Dealers in a timely manner.
• Ensure proper logging of all issues.
• Keep track of Dealer issues until they are resolved by adhering to the agreed timelines.
• Generate technical reports for Technical Support Manager detailing the fault(s) found & repair method utilised to ensure in-field issues are clearly understood by providing all necessary information on those issues.
• Work with all internal groups, including Marketing, Sales, Engineering, Product management Quality, Electrical.
• Identify Dealer learning & development needs.
• Tracking/Creating call log for each month.
• Deploy if required in support of the Dealer Network.
• Attend Quality & Technical Forums.
• Work flexibly to meet the needs of the department.
• Support Field Service & Training Departments, as required.
• Undertake additional activities such as attendance at events or conferences and involvement in project groups to further individual, service, and organisational development.

What you will bring

• Solid practical experience in Material Processing Industry business, Crushing & Screening segment.
• Comprehensive Industry Knowledge, with proven Troubleshooting, Creative Problem-Solving skills.
• Excellent written and verbal communication skills.
• GCSE English and Maths, or GCSE equivalent.
• Computer Literate – Able to use Microsoft Office systems.
• Ability to organise and prioritise workload.
• The ability to self-motivate.

This above description is non-exhaustive and there may be additional duties in accordance with the role.

We reserve the right to enhance our selection criteria at the short-listing stage, if required.

How to Apply

• To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.

Closing date for receipt of applications is 29th April 2025 at 5pm.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.