Product Support Specialist

JR United Kingdom; Birmingham; On-site; GBP 33,000 - 36,000; Full time

Job summary

A leading manufacturer of vending and HoReCa equipment is seeking a Product Support Specialist. This role involves providing expert technical support across the UK and Ireland, ensuring customer satisfaction through installations, troubleshooting, and training. The ideal candidate will have strong mechanical and electrical knowledge, along with excellent problem-solving and communication skills.

Benefits

Company Car

Other Company Benefits

Qualifications

• Proven experience in fault finding and repair of vending and coffee equipment.
• Experience working in a customer-facing, field-based role.

Responsibilities

• Providing onsite technical support and fault resolution for vending equipment.
• Delivering technical training to clients’ engineers and operators.

Skills

Problem Solving

Communication

Tools

Salesforce

Job description

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Product Support Specialist – Coffee and Vending Machine Manufacturer

Package: £33,000 - £36,000 Basic, Company Car, plus other Company Benefits.

The Company

Our client is a market-leading manufacturer of vending and HoReCa (Hotel, Restaurant, Café) equipment with a strong presence across the UK, Ireland, and Europe. Known for innovation, quality, and exceptional after-sales support, they are now seeking a Midlands-based Product Support Specialist to join their UK Technical Team. This is a fantastic opportunity to join a stable and forward-thinking business that values customer service and technical excellence.

The Role

As a Product Support Specialist, you will be responsible for delivering expert field-based technical support to key accounts across the UK and Ireland, ensuring a high level of customer satisfaction. You’ll be the technical go-to person for installations, troubleshooting, on-site repairs, training, and technical advice.

This role involves travel across the UK and Ireland, with occasional travel across Europe as part of international support and training initiatives.

Key responsibilities include:

• Providing onsite technical support and fault resolution for vending and HoReCa equipment.
• Delivering technical training to clients’ engineers and operators.
• Representing the business professionally to build customer trust and satisfaction.
• Supporting trade shows, exhibitions, and training courses.
• Collaborating with the Technical Manager and wider team to meet UK support objectives.
• Logging and reporting technical issues and contributing to internal knowledge databases.

The Person

We’re looking for a hands-on, customer-focused engineer with excellent problem-solving abilities and strong communication skills.

• Proven experience in fault finding and repair of vending, coffee, or similar electro-mechanical equipment.
• Experience working in a customer-facing, field-based role.
• Strong mechanical and electrical knowledge.
• Experience delivering technical training.
• Familiarity with Salesforce or similar CRM/help desk systems.
• Knowledge of health & safety regulations around technical equipment.