Product Support Manager - Sea Venom

MBDA; Stevenage; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading defence organisation in Stevenage seeks a Product Support Manager to lead In-Service Support for the Future Anti-Surface Guided Weapon. The role requires an engineering background and effective communication skills. The company offers a competitive salary up to £65,000 with flexible working arrangements and a strong commitment to employee support and diversity.

Benefits

Company bonus up to 21%

Pension contribution up to 14%

Flexible working arrangements

Enhanced parental leave

Subsidised meals and free car parking

Qualifications

• Broad-based engineering background with substantial knowledge of Weapons Systems.
• Understanding of technical and logistics requirements of customers.
• Passion for delivering high levels of customer service.

Responsibilities

• Lead In-Service Support for the Future Anti-Surface Guided Weapon.
• Ensure product support activities are planned and managed effectively.
• Promote your profile internationally within MBDA.

Skills

Effective communication skills

Prioritisation

Strategic thinking

Education

Degree in a numerate/technical discipline

Job description

An exciting opportunity has arisen within our Customer Support and Services (CSS) business area, for a Product Support Manager for the Future Anti-Surface Guided Weapon (FASGW) (Sea Venom). Having recently entered service and achieved IOC, Sea Venom is at a pivotal stage of its life cycle as End-Users start to build experience and knowledge of the Product. We are looking for a passionate individual to lead the In-Service Support which will be critical to enable the customer to reach Full Operational Capability (FOC).

Salary: Up to £65,000 depending on experience

Dynamic working: Variable but 1-2 days per week on-site would be beneficial to build effective joint working between departments and with our customers.

Security Clearance: British Citizen or a Dual UK national with British citizenship

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you:

• Company bonus: Up to 21% (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more

The opportunity:

An opportunity has arisen within our Customer Support and Services business area, for a Product Support Manager to ensure delivery of In-Service Support for the Future Anti-Surface Guided Weapon (FASGW) (Sea Venom).

The successful candidate will take the lead in ensuring all product support activities are planned, managed and delivered in a manner which satisfies not only our contractual obligations but at all times maintains MBDA reputation throughout the product In-Service Lifecycle.

This opportunity will give you considerable scope to improve programme management skills, develop Customer facing skills and promote your profile internationally within MBDA.

What we're looking for from you:

• A broad based engineering background, a degree level qualification in a numerate / technical discipline would be beneficial, with substantial knowledge and experience support of Weapons Systems.
• Understanding of the technical and logistics requirements of different customers and awareness of their cultures
• Effective communication skills, both written and verbal with the ability to influence and negotiate with stakeholders across the business
• Passion and commitment to delivering high levels of customer service
• Prioritisation and ability to deal with multiple issues on a regular basis
• Effective planning of support work, from supply chain through to customer delivery
• Strategic thinking enabling CSS to support the product through its life cycle

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Disability, Neurodiversity and more

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

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