Product Support Manager in Poole)

Rubicon Recruitment Group; Poole; On-site; GBP 45,000 - 52,000; Full time

Job summary

An innovative sports technology business seeks a Product Support Manager to lead the full lifecycle of embedded systems while bridging technical support and engineering teams. This role offers flexibility, global client exposure, and opportunities for influence over product strategies, making it ideal for a technically astute leader.

Benefits

Flexible working model

Opportunities to travel

Qualifications

• Experience in technical support for integrated hardware-software products.
• Background in embedded systems or electronics is desirable.
• Excellent communication skills.

Responsibilities

• Lead the lifecycle of hardware-software products from ideation to field support.
• Manage the global technical support framework and ticketing system.
• Coordinate cross-functional teams for product performance and reliability.

Skills

Technical Support

Stakeholder Management

Communication

Embedded Systems

Tools

Jira

Arduino

Raspberry Pi

Qt

Linux

Job description

Product Support Manager | Poole | Office-based (with flexibility) | £45,000

Are you a technically astute leader looking for that next step in your professional career? Rubicon are exclusively partnering with a rapidly growing , innovative sport technology business who are looking for an ambitious Product Support Manager to serve as the critical link across multiple teams inlcuding tecnical support, engineering and design.

As Product Support Manager, you will benefit from:

* Autonomy to lead the full product lifecycle of cutting-edge embedded systems

* A collaborative environment working across engineering, operations, and commercial teams

* Exposure to global clients and elite sports organisations

* Opportunities to travel and represent the company at innovation forums

* A flexible working model with out-of-hours support rotation

* Influence over product strategy, roadmaps, and continuous improvement

As Product Support Manager, your responsibilities will include:

* Leading the lifecycle of hardware-software products, from ideation to field support

* Acting as the primary escalation point for technical issues

* Managing the global technical support framework and ticketing system (Jira)

* Coordinating cross-functional teams to ensure product performance and reliability

* Overseeing documentation, diagnostics, and commissioning processes

* Driving product improvements through customer feedback and performance data

As Product Support Manager, your experience will include:

* Previous experience within a technical support for integrated hardware-software products

* Background in embedded systems, electronics, or related fields would be desirable

* Experience managing support processes, triage systems, and escalation protocols

* Familiarity with platforms such as Arduino, Raspberry Pi, Qt, and Linux

* Excellent communication and stakeholder management skills

If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Ellie for more information.