Product Support Manager EMEA

JR United Kingdom; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading manufacturer in optics seeks a Product Support Manager EMEA in York, UK. You will lead the Product Support Team, focusing on customer satisfaction and operational excellence in a fast-paced environment. Ideal candidates possess a degree in a relevant field and significant industry experience.

Benefits

Company pension scheme

Private medical and dental insurance

Extensive training and development opportunities

Subsidised gym membership

Cycle to Work scheme

Qualifications

• Minimum of three years' experience in technical sales and/or product support.
• Strong knowledge of optical engineering concepts and the optics industry.
• Proven ability to lead and manage diverse teams effectively.

Responsibilities

• Oversee the Product Support Team, including Sales & Applications Engineers.
• Maximise customer service levels and manage daily operations effectively.
• Collaborate with departments, track performance, and report to stakeholders.

Skills

Communication

Leadership

Technical Sales

Education

Degree in engineering, physics, mathematics, or related hard science

Job description

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Are you ready to take your career to the next level? Do you thrive in a fast-paced environment where your expertise makes a real difference? Are you excited about the opportunity to lead a dynamic team in the cutting-edge world of optics? We are currently looking for a Product Support Manager EMEA to join our busy team in York, UK!

Hours of Work: Full-time

As the Product Support Manager EMEA, you will be responsible for overseeing the Product Support Team, which includes Sales & Applications Engineers. Your primary objective will be to maximise service levels for customers, manage daily operations effectively, and ensure technical support activities enhance customer satisfaction. You will collaborate closely with various departments and participate in critical initiatives while tracking key performance indicators to report progress to stakeholders. This role offers you the chance to make a significant impact in a rapidly expanding market.

• Degree in engineering, physics, mathematics, or related hard science.
• Minimum of three years' experience in technical sales and/or product support.
• Strong knowledge of optical engineering concepts and the optics industry.
• Proven ability to lead and manage diverse teams effectively.
• Excellent communication and presentation skills in English; additional languages are a plus.
• Competitive salary package.
• Company pension scheme.
• Private medical and dental insurance.
• Extensive training and development opportunities.
• Subsidised gym membership and a Cycle to Work scheme.

Meet the Organisation: Who We Are and What We Do

Edmund Optics is a leading manufacturer and supplier in the optics and photonics technology sector. With a state-of-the-art manufacturing capability and a global distribution network, we support a myriad of markets, delivering innovative solutions for advanced diagnostics, machine vision, and much more. Our European operation plays a vital role in our global success, and you will become part of a dedicated team driving this mission forward.

If you think you are suitable for this Product Support Manager EMEA role, please apply now and join a team where your expertise will shine and your contribution will drive our success!