Product Support Manager

Rubicon Recruitment; Poole; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading technology recruitment agency is seeking a Product Support Manager in Poole, United Kingdom. The role involves leading the lifecycle of embedded systems and managing technical support across various teams. Ideal candidates have a background in technical support, particularly for hardware-software products, and strong skills in stakeholder management. This position offers a flexible working model and opportunities to travel for innovation forums.

Benefits

Flexible working model

Opportunities to travel

Collaborative environment

Qualifications

• Experience in technical support for integrated hardware-software products.
• Background in embedded systems or electronics preferred.
• Familiarity with support processes and escalation protocols.

Responsibilities

• Lead the product lifecycle from ideation to field support.
• Manage the global technical support framework and ticketing system.
• Coordinate cross-functional teams for product reliability.

Skills

Technical support expertise

Stakeholder management

Effective communication

Tools

Jira

Arduino

Raspberry Pi

Qt

Linux

Job description

Product Support Manager | Poole | Office-based (with flexibility) | £45,000

Are you a technically astute leader looking for that next step in your professional career? Rubicon are exclusively partnering with a rapidly growing , innovative sport technology business who are looking for an ambitious Product Support Manager to serve as the critical link across multiple teams inlcuding tecnical support, engineering and design.

As Product Support Manager, you will benefit from:

• Autonomy to lead the full product lifecycle of cutting-edge embedded systems
• A collaborative environment working across engineering, operations, and commercial teams
• Exposure to global clients and elite sports organisations
• Opportunities to travel and represent the company at innovation forums
• A flexible working model with out-of-hours support rotation
• Influence over product strategy, roadmaps, and continuous improvement

As Product Support Manager, your responsibilities will include:

• Leading the lifecycle of hardware-software products, from ideation to field support
• Acting as the primary escalation point for technical issues
• Managing the global technical support framework and ticketing system (Jira)
• Coordinating cross-functional teams to ensure product performance and reliability
• Overseeing documentation, diagnostics, and commissioning processes
• Driving product improvements through customer feedback and performance data

As Product Support Manager, your experience will include:

• Previous experience within a technical support for integrated hardware-software products
• Background in embedded systems, electronics, or related fields would be desirable
• Experience managing support processes, triage systems, and escalation protocols
• Familiarity with platforms such as Arduino, Raspberry Pi, Qt, and Linux
• Excellent communication and stakeholder management skills

If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Ellie at Rubicon for more information.