Product Support Manager

Rubicon Recruitment Agency; Poole; On-site; GBP 45,000; Full time

Job summary

Une agence de recrutement recherche un(e) Product Support Manager à Poole pour une entreprise de technologie sportive innovante. Le candidat idéal doit posséder une expérience en support technique pour des produits hardware-software et un background en systèmes embarqués. Ce rôle implique de diriger le cycle de vie des produits, gérer les équipes transversales et assurer la performance des produits tout en ayant une certaine autonomie. De plus, vous serez exposé à des clients globaux et aurez des opportunités de voyage au sein de l'industrie du sport.

Qualifications

• Expérience antérieure en support technique pour des produits matériels-software intégrés.
• Connaissances en systèmes embarqués ou électronique.
• Expérience en gestion des processus de support et protocoles d'escalade.

Responsibilities

• Diriger le cycle de vie des produits depuis l'idéation jusqu'au support sur le terrain.
• Agir en tant que point d'escalade pour les problèmes techniques.
• Gérer le système de support technique mondial et les tickets utilisateurs.

Skills

Communication

Gestion des parties prenantes

Support technique

Tools

Jira

Arduino

Raspberry Pi

Qt

Linux

Job description

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Product Support Manager | Poole | Office-based (with flexibility) | £45,000

Are you a technically astute leader looking for that next step in your professional career? Rubicon are exclusively partnering with a rapidly growing , innovative sport technology business who are looking for an ambitious Product Support Manager to serve as the critical link across multiple teams inlcuding tecnical support, engineering and design.

As Product Support Manager, you will benefit from:

• Autonomy to lead the full product lifecycle of cutting-edge embedded systems
• A collaborative environment working across engineering, operations, and commercial teams
• Exposure to global clients and elite sports organisations
• Opportunities to travel and represent the company at innovation forums
• A flexible working model with out-of-hours support rotation
• Influence over product strategy, roadmaps, and continuous improvement

As Product Support Manager, your responsibilities will include:

• Leading the lifecycle of hardware-software products, from ideation to field support
• Acting as the primary escalation point for technical issues
• Managing the global technical support framework and ticketing system (Jira)
• Coordinating cross-functional teams to ensure product performance and reliability
• Overseeing documentation, diagnostics, and commissioning processes
• Driving product improvements through customer feedback and performance data

As Product Support Manager, your experience will include:

• Previous experience within a technical support for integrated hardware-software products
• Background in embedded systems, electronics, or related fields would be desirable
• Experience managing support processes, triage systems, and escalation protocols
• Familiarity with platforms such as Arduino, Raspberry Pi, Qt, and Linux
• Excellent communication and stakeholder management skills

If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Ellie for more information.