Product Support Manager

Johnson Controls; Manchester; Remote; GBP 50,000 - 70,000; Full time

Job summary

Johnson Controls offers an exciting opportunity for an experienced Product Support Manager specializing in YORK Chiller Solutions. This remote position involves providing expert technical support globally, troubleshooting complex issues, and playing a key role in product development, while contributing to a collaborative and innovative company culture.

Benefits

Competitive salary

Bonus incentive

Paid holidays

Comprehensive benefits package

Extensive training opportunities

Qualifications

• 8 years of YORK Chiller troubleshooting experience or 12 years of hands-on experience
• Able to travel up to 75% domestically and internationally
• Strong analytical skills for solving complex problems

Responsibilities

• Provide technical support for YORK products via various communication methods.
• Develop and maintain technical service bulletins.
• Troubleshoot refrigeration cycles and diagnose electrical components.

Skills

Analytical skills

Communication

Troubleshooting

Technical support

Education

Bachelor’s degree in engineering or related fields

Tools

Microsoft Suite Applications

Job description

Exciting Opportunity at Johnson Controls – Product Support Manager – YORK Chiller Solutions. REMOTE Working opportunity based in Europe!

Are you an experienced technical specialist with a strong background in YORK Chiller Solutions? Do you have a passion for troubleshooting, product development, and global technical support? Johnson Controls is looking for a Product Support Manager to join our team in Europe, supporting our YORK product line.

What You Will Do

Under minimal supervision, you will provide expert technical support for YORK products to our Field Sales and Service teams globally. You will work closely with internal Johnson Controls Production Systems (JCPS) engineers and organizations via phone, video conference, email, or site visits. Your role is crucial in ensuring consistency across all product offerings and assisting with department operations.

What We Can Offer

• Competitive salary

• Bonus incentive

• Paid holidays

• Comprehensive benefits package

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative ethos

• Career development through various career ladders

• Access to business resource groups and training on things we value.

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How You Will Do It

• Provide day-to-day technical support for YORK products via phone, video, email, or on-site visits.

• Develop and maintain technical service bulletins, service letters, and updates for the Solutions Database.

• Offer input and feedback to enhance product service literature quality.

• Troubleshoot refrigeration cycles applied to air-conditioning and heat pump duty on BE equipment.

• Diagnose and resolve electrical component issues, including low and medium voltage VSDs in BE air-conditioning and industrial equipment.

• Play a key role in the Product Development Process.

• Drive product reliability improvements through the Continuous Improvement Process.

• Conduct on-site audits at plants, suppliers, and customer sites as needed.

• Adhere to Johnson Controls’ Code of Conduct, Business Ethics Standards, and safety protocols.

What We Look For

Required Qualifications:

• Ability to travel both domestically and internationally up to 75% of the time.

• Bachelor’s degree in engineering, Technical, or Scientific fields with at least 8 years of YORK Chiller trouble shooting experience OR a minimum of 12 years of hands-on technical experience in YORK Chiller troubleshooting.

• Strong analytical skills for solving complex product system problems.

• Proficiency in Microsoft Suite Applications (Word, Excel, Access, PowerPoint) and email communication.

Why Join Us?

Johnson Controls is a global leader in smart, sustainable solutions that create safe, comfortable, and efficient environments. With a history of innovation spanning more than 135 years, we deliver intelligent buildings, efficient energy solutions, and integrated infrastructure. We are committed to fostering a diverse and inclusive workplace where employees can thrive and make a meaningful impact.